Customer Support Engineer IT SaaS M / F

Lectra; Cestas; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading technology firm in Cestas is looking for a Customer Support Engineer to join their Expertise Center. This role involves analyzing customer needs for Cloud and SaaS solutions, providing technical support, and contributing to service improvement. The ideal candidate will have a Master’s degree, technical proficiency in digital technologies, and excellent communication skills in English. Join a dynamic team in a multicultural environment with attractive perks.

Prestations

60% coverage of health insurance contributions

Access to the Bouzet sports complex

On-site company restaurant

Up to 70 remote working days per year

Qualifications

• Master’s degree in Information Systems required.
• Previous experience in customer support for Cloud applications is a plus.
• Fluent in English (spoken and written).

Responsabilités

• Analyze customer needs and provide tailored solutions.
• Resolve incidents remotely in line with service commitments.
• Contribute to the knowledge base for continuous improvement.

Connaissances

Customer support for Cloud applications

Strong analytical skills

Excellent communication skills

Proactive mindset

Formation

Master’s degree in Information Systems

Outils

Containers

Splunk

Kubernetes

Description du poste

Overview

Customer Support Engineer IT SaaS M / F

Permanent contract - Cestas

We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry and supported by Lectra. Software, equipment, data and services… At Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the Industry revolution with boldness and passion by providing best-in-class technologies. But it doesn’t stop there. By enabling industrial intelligence solutions, we facilitate the digital transformation of our customers. And we’re always on the lookout for new tech-enthusiasts to join the team! With more than 50 years of experience and a presence in over 100 countries around the world, we are 3000 employees united by passion and driven by innovation. A unique journey awaits you at Lectra, are you ready to craft the future of technology together?

Join Lectra, a leading provider of technology solutions for the fashion, furniture, and automotive industries!

Are you passionate about Cloud and SaaS technologies? Do you enjoy solving technical challenges while delivering outstanding customer experiences? This opportunity is for you!

Your Responsibilities

As a Customer Support Engineer, you will be part of our Expertise Center, ensuring the satisfaction of EMEA customers using our Cloud, SaaS, and desktop solutions.

Technical Support

• Analyze customer needs and provide tailored solutions
• Resolve incidents remotely in line with service commitments
• Collaborate with local teams, R&D, and other expertise centers
• Monitor Cloud application performance using dedicated tools
• Support internal specialists across EMEA subsidiaries

Continuous Improvement

• Identify areas for improvement in support processes and tools
• Contribute to the knowledge base (FAQs, tutorials, workshops)

Service Development

• Spot business opportunities and relay them to relevant teams

Your Profile

Education & Experience :

• Master’s degree in Information Systems
• Previous experience in customer support for Cloud applications is a plus

Technical Skills :

• Strong knowledge of digital technologies, Cloud services, and SaaS
• Familiarity with network protocols (IP, Internet), hardware (servers, storage)
• Understanding of API flows and HTTP debugging
• Experience with Linux
• Bonus : Containers, Splunk, Kubernetes

Soft Skills :

• Excellent interpersonal and communication skills
• Strong analytical and problem-solving abilities
• Proactive, adaptable, and able to handle unexpected situations
• Fluent in English (spoken and written)

What Lectra Offers You

• Work in an international, multicultural, and agile environment (32 nationalities represented)
• Recently renovated offices located on a 12-hectare wooded campus
• An attractive Works Council (CSE) offering subsidies for travel, equipment rental (hiking, surfing, event gear…), cultural and sports activities, and access to a media library
• 60% coverage of health insurance contributions
• Access to the Bouzet sports complex in Cestas (badminton, tennis court, swimming pool…)
• On-site company restaurant
• Up to 70 remote working days per year

Location

Position based in Cestas (23 chemin de Marticot)

How to get here

• By car : Direct access via exit 25 of the A63 motorway (on-site parking for cars and two-wheelers)
• From Bordeaux city center : 12 min by TER train from Bordeaux St-Jean to Cestas-Gazinet Then 10 min by bike or scooter via a dedicated cycle path
• From Pessac (Unitec stop) : Take TransGironde bus line 602 to Marticot stop (approx. 20 min)