Customer Success Manager, Patient Monitoring - South Europe

Medtronic; Paris; Sur place; EUR 50 000 - 75 000; Plein temps

Résumé du poste

A leading company in healthcare technology seeks a Customer Success Manager to enhance client relationships and optimize the adoption of clinical solutions. Applicants should have a strong background in customer service, project management, and must be fluent in multiple languages. The role involves driving customer satisfaction, developing success plans, and working collaboratively with internal teams to ensure client objectives are met.

Prestations

Competitive Salary

Flexible Benefits Package

Qualifications

• 5 years of customer-facing experience in post-sales or services roles, preferably in healthcare.
• Nursing or Respiratory Therapist (RT) experience preferred.
• Fluency in French and/or Italian and Spanish is required.

Responsabilités

• Manage relationships with assigned clients, driving product adoption and ensuring retention.
• Develop Customer Success Plans to help customers achieve their goals.
• Collaborate with the sales team to identify new opportunities for product usage.

Connaissances

Customer Service

Project Management

Business Development

Account Management

Communication

Public Speaking

Technical Expertise

Formation

Bachelor's Degree

Advanced Degree

Outils

MS Office

Description du poste

At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

HealthCast remote monitoring connectivity and interoperative solutions help to optimize workflow simplify patient management and empower clinicians with actionable insights.

The Customer Success Manager (CSM) provides guidance planning and oversight helping customers adopt our clinical solutions and implement technical best practices.

As a key partner the CSM ensures our customers achieve their strategic objectives and maximize value from their investment. The CSM also serves as the link between the customer and internal teams (Sales Product Management Engineering etc.) streamlining collaboration across departments.

You will report to the HealthCast Western Europe Leader and will be responsible for the projects success from the customers perspective.

Responsibilities may include the following and other duties may be assigned :

• Manage relationships with assigned clients driving product adoption ensuring retention and facilitating renewals.
• Develop Customer Success Plans to help customers achieve their goals.
• Work with the Account team to define key success criteria and ensure customer satisfaction.
• Track customer progress through key performance indicators (KPIs) and report internally and externally.
• Schedule regular check-ins with clients to review program status and executive dashboards.
• Establish yourself as a trusted advisor to the customer driving continued value our solutions
• Collaborate with the sales team to identify new opportunities for product usage.
• Identify and pursue upsell and cross-sell opportunities.
• Advocate for customer needs and resolve concerns by coordinating with relevant teams.
• Provide expert guidance on deployment and operational best practices.
• Lead training sessions or workshops to demonstrate product value.
• Keep customers informed about new product features and updates.
• Address technical questions issues or escalations by working with support and product management teams.
• Stay current on platform functionality and future product developments.
• Engage with insurance companies to explore reimbursement opportunities for customers.

Required Knowledge and Experience :

• Bachelors Degree required; Advanced Degree preferred.
• Nursing or Respiratory Therapist (RT) experience preferred.
• 5 years of customer-facing experience in post-sales or services roles preferably in healthcare.
• Proven experience driving customer satisfaction product adoption and retention.
• Strong public speaking presentation and communication skills.
• Experience developing product use cases and workflows with customers.
• Experience conducting training sessions or workshops for customers.
• Familiarity with enterprise software and healthcare technologies.
• Willingness to travel up to 50% per month
• Proficiency in MS Office required.
• Fluency in French and / or Italian and Spanish.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.

We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here

Required Experience :

Manager

Key Skills

Business Development,Company Policies,Customer Service,Financial Performance,Revenue Growth,Oversight,Regional Sales,Account Management,Project Management,Product Line,Ensure Compliance,Human Resources,Procedures,Sales Goals,Direct Reports

Employment Type : Full-Time

Experience : years

Vacancy : 1