Customer Success Manager

Cafeyn Group; Paris; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading digital content platform in Paris is looking for a Customer Success Manager to enhance publisher relationships and oversee operational excellence. The role aims to integrate international catalogs and automate processes, ensuring a cohesive experience for users and publishers alike. Ideal candidates have experience in customer success in media or digital environments, are results-oriented, and possess excellent communication skills. A hybrid working model is offered with competitive perks.

Prestations

Meal vouchers via Swile

Health insurance from Sidecare

Remote working two days per week

Access to fitness classes

Mental health support platform

VIP access to Cafeyn's content

Qualifications

• Proven experience in Customer Success, partnerships, or operations.
• Comfortable in complex, multi-stakeholder, international environments.
• Strong sense of service and results.

Responsabilités

• Act as primary contact for publishers and ensure smooth onboarding.
• Support Lead Content Manager on managing the publisher portfolio.
• Map and implement automated processes for catalog management.
• Facilitate integration of international catalogs into Cafeyn.

Connaissances

Customer Success experience

Strong structuring and prioritizing skills

Excellent interpersonal skills

Analytical mindset

Fluent in English

Description du poste

Join Cafeyn: Where Innovation Meets Inspiration

Cafeyn is more than a platform— it is transforming the way people access and experience content. Since 2006, we’ve grown in a fast-evolving market, adapting to become a leading digital reading service with over 2 million users worldwide. Cafeyn gives readers unlimited, personalized access to thousands of newspapers and magazines, curated to fit their tastes and delivered seamlessly across devices.

Our mission?

To empower individuals with access to trusted, high-quality content that fosters personal growth and discovery. Whether it's through the comprehensive collection of news and features on Cafeyn, the digital publishing solutions of Milibris, the fun and educative content for children on Kidjo, or the collections for manga lovers by Mangas.io, Cafeyn stands at the forefront of digital content experiences.

Your team & responsibilities

In a context of growth and integration of new international catalogs (notably Readly), the France Content Team is strengthening with the creation of a Customer Success Manager (CSM) role.

This role is designed as a direct complement to the Lead Content Manager, with a focus on publisher relationships, operational excellence, and process automation.

(The automation initiatives may later be extended cross-functionally during the merger with Readly.)

Your missions

1. Publisher Relationship & Partner Satisfaction

• Act as the primary operational point of contact for publishers (France and international)
• Ensure regular follow-up: onboarding, distribution quality, incidents, product updates
• Anticipate and formalize publisher needs and propose concrete solutions
• Contribute to building a mature, long-term partnership focused on mutual value creation

2. Support to the Lead Content Manager

• Work closely with the Lead Content Manager on managing the publisher portfolio
• Take ownership of operational topics to free up strategic time
• Contribute to content initiative prioritization and execution
• Proactively suggest continuous improvement initiatives for the team’s practices

3. Automation & Processes

• Map existing processes related to publishers and catalog management
• Implement automated processes (onboarding, reporting, quality monitoring, communication)
• Work with Product, Production, Tech, Business, and Data teams to improve reliability and scale workflows
• Document processes and contribute to building a strong operational culture
• Adapt, standardize, and deploy these processes across all geographical entities during the merger with Readly

4. International Catalog Integration (Readly)

• Facilitate the integration of the international catalog into the Cafeyn ecosystem
• Coordinate exchanges between local and international teams
• Harmonize standards (quality, metadata, formats, processes)
• Ensure a consistent publisher and user experience at an international scale

5. Additional Responsibilities

• Operational support to the Content team on events or strategic projects
• Onboarding and monitoring of advertisers (brand content)
• Integration and follow-up of diversification projects (video & podcast)

Who are we looking for?

You are at the right place if you have

• Proven experience in Customer Success, partnerships, or operations, ideally in media, digital, or SaaS environments
• Strong ability to structure, prioritize, and automate
• Comfortable working in complex, multi-stakeholder, and international environments
• Excellent interpersonal skills with a strong sense of service and results
• Analytical, pragmatic, and solution‑oriented mindset
• Professional English required

This role is for you if

• You enjoy being at the heart of execution without losing sight of the bigger picture
• You know how to keep a machine running… and improve it while it’s running
• You are as comfortable with publishers as you are with tools, processes, and dashboards
• You see Customer Success as a strategic lever, not a support function

Hiring process

1. HR Interview with Léa, Talent Acquisition Manager
2. Hiring manager Interview with Eric, our Chief Content Officer
3. Case study that you will present to Eric and Nicolas, our Strategic Finance and Data Manager
4. Peer Interview with the content team

Perks & benefits of working at Cafeyn

• Classic package

We provide a Swile card for your meal vouchers, Sidecare health insurance, and a mobility package to reimburse your transport subscription.

• Sports

We have a partnership with Wellpass that gives you access to fitness classes and wellness activities for both exercise and relaxation as you want.

• Mental Health

You have access to our mental health platform teale, where you can book appointments with your psychologist or monitor your mental health.

• Hybrid policy

We allow you to work remotely two days per week.

• Cafeyn’s access

We provide you with a VIP code for Cafeyn, giving you unlimited access to all content on our platform.

• Team life

We organize four office meet‑ups per year. These occasions allow us to gather with our international offices, celebrate company updates, and spend quality time together.

You don’t have to match all the requirements, if you feel this offer could be a great opportunity for you, reach out anyways! We hire based on talent and we promote inclusivity inside Cafeyn and strongly believe that our culture is strongest when it is the most diverse.