Customer Service Representative - Paris

Sennasearch Recruitment; Paris; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading online printing service is looking for a Customer Service Representative to join their team in Paris. In this role, you'll provide first-line support to customers, ensuring a smooth experience from order placement to delivery. Ideal candidates will have a background in graphic design and previous customer support experience. Proficiency in French is essential, along with a good command of English and/or German. This role offers long-term career growth opportunities within a thriving international company.

Prestations

Career development opportunities

Dynamic team environment

Impact on customer experience

Qualifications

• Background in graphic design or relevant qualification.
• Experience in print or graphic design is a plus.
• Friendly and proactive attitude, cool under pressure.

Responsabilités

• Answer customer questions via phone and email.
• Support order placements and minor design adjustments.
• Coordinate with production team for customer updates.

Connaissances

Customer support experience

Knowledge of print solutions

Proficient in French and English

Formation

Qualification in marketing, communications, hospitality, or design

Description du poste

Overview

Join the team behind Europe’s leading online print service
FLYERALARM, is not just printing – they are powering creativity. As one of Germany’s largest e-commerce companies and Europe’s #1 online printing partner, they help thousands of businesses bring their ideas to life every single day. To support their continued growth in France, they are looking for a Customer Service Representative (m/f/d) to join their Paris team. Your role: first-line support, full-on impact

As a Customer Service Representative, you’ll be the friendly, knowledgeable voice our customers trust – whether they reach out via phone or email. You\'ll guide them through our wide range of print solutions, offer expert advice, and make sure every detail is spot-on. From placing an order to final delivery, you’ll be there to ensure a smooth and satisfying customer experience.

What you\'ll be doing

• Answering customer questions and requests by phone or email – quickly, clearly, and kindly
• Supporting order placements and making minor adjustments to design files if needed
• Coordinating with our production team in Germany to keep customers updated
• Creating a seamless and stress-free experience for every customer you help

What we’re looking for

• A background in graphic design or a relevant qualification in marketing, communications, hospitality, or design
• Hands-on experience in print or graphic design is a big plus
• Previous experience in customer support or service roles
• Native-level French and a solid command of English and/or German
• Ideally based in the Paris region (or willing to relocate)
• A friendly, patient, and proactive attitude – you\'re someone who stays cool under pressure and always thinks in solutions

What we offer

• A dynamic, independent role within an ambitious and growing international company
• A real chance to shape the customer experience in France and make your mark
• Long-term career opportunities in one of Europe’s biggest e-commerce success stories

Ready to help the print the future? Apply now and become part of a team that combines technology, creativity, and customer focus to set the standard in online printing.