Customer Service Officer H / F

Ceva Santé Animale; Libourne; Sur place; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A leading animal health company in Libourne, France, is looking for a Customer Service Manager to manage a client portfolio for export. The role requires fluency in French and English, with at least 2 years of experience in a related field. Responsibilities include managing orders, organizing shipments, and ensuring compliance with regulations. Join a dynamic team dedicated to client satisfaction and timely service.

Qualifications

• Fluency in French and English is essential.
• At least 2 years of experience in a related field.

Responsabilités

• Manage the portfolio of customer orders and track internal progress.
• Organize and optimize transport orders using specified Incoterms.
• Ensure shipments comply with current regulations.
• Follow up on customer complaints and provide rapid responses.

Connaissances

Fluency in French

Fluency in English

Description du poste

Overview

Mission: At country level, manage a client portfolio for export, from order progress internally, organizing shipments up to delivery and registering and following customer claims. Implement and apply the local customer services policy to ensure orders are delivered on time and customers receive accurate information.

Responsibilities

• Manage the portfolio of customer orders in the systems and track internal progress; maintain up‑to‑date and precise information flow.
• Organize and optimize transport orders using the specified Incoterms; guarantee appropriate transport of the goods according to required temperature, handling, and storage conditions.
• Provide shipping documents according to the needs of each customer / country.
• Ensure shipments are compliant with current regulations: product codes, licences, shipping documents.
• Follow up complaints linked to the portfolio; provide rapid and precise answers to customers; issue a credit note if necessary.
• Ensure the financial risk is under control: prepayment, documentary credit, risk enquiries.
• Register new customers following the compliance procedure in place.
• Responsible for data compliance in the portfolio: transport purchase orders, date management, handling of customer requests, etc.
• Organize and optimize transport orders using Incoterms; organize shipments up to delivery and register/track customer claims.

Qualifications

• Fluency in French & English.
• At least 2 years of experience in a related field.

Note: The original text contained a repeated line: "Fluency in French & English. At least 2 years experience in a related field." This has been consolidated into the Qualifications section.