Customer Service Engineer

KLA; Thonon-les-Bains; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A global leader in semiconductor solutions is seeking a Service Engineer based in Grenoble, France. The role involves maintaining and optimizing equipment performance while collaborating with a diverse team. Candidates should have a technical background, strong problem-solving skills, and the ability to communicate effectively with customers. This position requires adaptability, as it involves travel within Europe and working in a fast-paced environment.

Prestations

Competitive total rewards package

Family-friendly environment

Inclusive workplace benefits

Qualifications

• Confident in communicating directly with customers and understanding their needs.
• Ability to switch seamlessly between different service activities.
• Good level technical & analytical skills to troubleshoot equipment.

Responsabilités

• Maintain system performance and assist with installations or upgrades.
• Collaborate with multicultural environments and technical experts.
• Document work performed and follow best practices.

Connaissances

Adaptability & flexibility

Strong troubleshooting and problem-solving skills

Good interpersonal/communication skills

Ability to work under pressure

Formation

Technical degree/diploma in engineering or equivalent

Description du poste

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

As a Service Engineer for our process equipment, you will be part of a versatile and dynamic team responsible for both maintaining system at optimal performance and occasionally assisting to install or upgrade new ones. This role requires a broad skill set and the ability to switch seamlessly between different service activities, depending on project and customer needs.

You will work in multicultural environments and collaborate closely with a global network of technical experts. Your day-to-day tasks will demand adaptability, flexibility, and autonomy, as well as strong troubleshooting skills to diagnose and resolve equipment issues efficiently.

In addition to technical expertise, you must be confident in communicating directly with customers, understanding their needs, and ensuring their satisfaction throughout the process. You will be required to follow and work according to documented best known method, and you will have to document the work you perform. The position is based primarily at Grenoble/France area with travel within Europe.

Key competencies:

• Adaptability & flexibility
• Strong troubleshooting and problem-solving skills
• Autonomy and initiative
• Good interpersonal/communication skills
• Ability to work in diverse, multicultural team
• Ability to work under pressure and work to project deadlines
• Willingness to travel internationally

Minimum Qualifications

• Technical degree/diploma in engineering, mechanical, electrical, electronic engineering or equivalent work experience.
• 2-3 years semiconductor industry work experience is a bonus.
• Panel of competencies in optical, mechanic, electronic, lithography, metrology, and laser technology – is preferable but not necessary.
• Good level technical & analytical skills, ability to understand and troubleshoot problems in software and electronic, optic, mechanical, electro-mechanical or electro-optical systems.
• Knowledge of computer theory, operating systems i.e. MS Windows.
• Good interpersonal/communication skills.
• Ability to work under pressure and work to project deadlines.
• Available to travel internationally.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Important Notices

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [e-mail] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.