Customer service agent

Horze International GmbH; Paris; À distance; EUR 28 000 - 35 000; Plein temps

Résumé du poste

Une entreprise de commerce électronique dynamique recherche un agent de service client francophone pour un poste en présentiel à Fulda ou jusqu'à 100 % à distance. Vous serez responsable du traitement des commandes, du support client et de l'acquisition de nouveaux clients. Une expérience dans le service client et une bonne maîtrise du français sont nécessaires. L'entreprise offre un environnement de travail moderne, de nombreux avantages et des opportunités de développement professionnel.

Prestations

Réductions pour les employés

Vélo de fonction

Plan de retraite

Formations continues

Livraison de fruits et bonbons

Boissons chaudes et froides gratuites

Qualifications

• Vous avez une première expérience professionnelle dans le service client.
• Vous êtes orienté vers les clients et avez une mentalité de service.
• Vous faites preuve de fiabilité et de responsabilité.

Responsabilités

• Traitement opérationnel autonome des commandes.
• Gestion des commandes dans le système ERP.
• Support client par email, téléphone et chat.
• Acquisition de nouveaux clients.
• Création et suivi de devis.

Connaissances

Expérience en service client

Orientation client

Compétences en communication

Utilisation ERP

Français courant

Anglais

Description du poste

Informations sur le poste

Horze International GmbH is a successful and dynamically growing e-commerce retailer for equestrian products. With more than 40,000 articles around horse and rider, our online stores supply equestrian fans all over Europe and in many parts of the world. With our retail stores and cooperation partners, we are also there for our customers internationally in the analog world with a lot of passion and commitment.

We have big plans. Do you? Then take the next step with us and become part of our team. We are looking for a French speaking Customer service agent (m / f / x) for the location Fulda or up to 100% remote as soon as possible.

Your mission

• Autonomous operational processing of orders
• Order handling in the ERP system
• Provide client support via email, telephone and chat
• Acquiring new customers
• Creation and follow-up of quotations
• System and data maintenance

Your profile

• You have gained initial professional experience in the field of customer service
• Your customer orientation and service mentality are exemplary
• You are characterized by strong communication skills and a high level of commitment
• You are reliable and show a sense of responsibility
• An experienced handling of an ERP is desirable
• Very good written and spoken French and good English skills, further language skills are welcome but not mandatory
• First experience in equestrian sports is a plus

What we offer

• A fair, social and friendly workplace with performance-related compensation
• A state-of-the-art working environment in an appreciative corporate culture with numerous opportunities for professional and personal development
• Exciting, international projects with plenty of room to maneuver and personal responsibility
• An open communication culture with flat hierarchies
• A motivated and committed team that enjoys working in a dynamic and positive environment
• In addition, numerous benefits such as : Rewarding discounts for employees
• A job bike supported by the company
• Company pension plan
• Further training opportunities
• Up to 100% remote possible
• Free parking spaces (if working onsite)
• Weekly fruit and candy deliveries as well as free hot & cold drinks (if working onsite)
• Our guidelines, your benefits!
• Individually : Say goodbye to ties and collars! Be yourself, because individuality is very important to us!
• Flexible : We do not cling to our ideas and structures - we are open to your ideas and suggestions!
• Motivated : Commitment and willingness to learn are more important to us than good grades and references!
• Optimistic : We always focus on solutions instead of problems. The glass is always half full!
• Open minded : We don't compete, we stick together as a team and that makes us strong!
• Respected : We respect each other - diversity is paramount!

Apply

Are you interested? Then we would love to know more about you! We look forward to receiving your application, including your salary requirements and earliest possible starting date.

Apply here