Customer & Operational Excellence Data Analyst

Eutelsat; France; Sur place; EUR 45 000 - 70 000; Plein temps

Résumé du poste

A global satellite operator in Paris is seeking a skilled Customer & Operational Excellence Data Analyst. The ideal candidate will have over 5 years of experience, strong SQL skills, and the ability to create insightful data visualizations. You will collaborate with teams to support decision-making processes, define KPIs, and ensure data governance in a dynamic environment. This role offers opportunities for professional development and a commitment to diversity and inclusion.

Prestations

Flexible schedules

Hybrid work options

Commitment to diversity and inclusion

Qualifications

• 5+ years of experience in a similar role.
• Experience with SQL is required.
• Experience with AI or machine learning is an advantage.

Responsabilités

• Support the business analyst team with data modeling using SQL.
• Interpret data for trends or patterns to produce actionable insights.
• Create data visualizations for stakeholders.
• Define and implement performance KPIs.
• Support data governance by tracking KPIs errors.

Connaissances

Experience working with Tableau or Power BI

Ability to communicate fluently in English

Good oral and written communication skills

Good attention to detail

Intellectual curiosity and analytical skills

Formation

Bachelor’s degree in Business, Data Analytics, Computer Science, Information Systems or related field

Outils

SQL

Python

Tableau

Power BI

Salesforce CRM

Description du poste

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group, the world’s first GEO-LEO integrated global satellite operator.

As a leader in satellite communications, we provide global connectivity solutions connecting businesses, communities, and governments around the world. We can connect you on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world.

With Eutelsat Group You’ll Get To:

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaborate with customer‑centric experts
• Embrace cultural diversity in our global team

In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Why Eutelsat Group?

• Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. With one‑third of our executive team and 60% of our board represented by women.
• Ways of Working That Drive Us: As “One Team,” we work collaboratively towards shared goals, with customer‑centricity, respect, and inclusivity as our guiding principles.
• Sustainability at Our Core: At Eutelsat Group, sustainability is more than just a word; it’s woven into our strategy. We’re dedicated to balancing social, environmental, and economic growth — both on Earth and in space.
• Work‑Life Balance: We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life. At Eutelsat Group, we are committed to supporting your well‑being and ensuring you have the flexibility you need to succeed both at work and at home.

Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology.

Job Overview

We are looking for an enthusiastic and skilled Customer & Operational Excellence Data Analyst to join our team. This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development.

Who You Are

The Customer & Operational Excellence Data Analyst collects insights from data to help businesses make decisions with regards to Customer Knowledge and Operational Efficiency. The data analyst provides efficient data modeling tools and advanced statistical models.

What You’ll Do

• Data modeling: The data analyst supports the business analyst team and helps them to structure the data sets with SQL.
• Data analysis: The central function of a data analysis is to interpret data to find trends or patterns. Through this interpretation process, data analysts can produce actionable insights to help organizations achieve their goals. He also supports business analyst with advanced statistical models.
• Data visualization: The data analyst turns their insights into visualizations that make abstract findings real for stakeholders.
• KPIs definition and implementation: The data analyst defines the performance KPIs with respect to the process, organization structures and internal customers’ needs.
• Data governance support: The business analyst tracks KPIs errors, identifies the source and manages the resolution of the problem.
• Transversal interaction: Work with business stakeholders to understand their needs and collaborate with other teams (data engineers, data scientists) to identify data sources, build data models and dashboards to provide insights into business operations.

What You’ll Need

• Experience working with Tableau or Power BI.
• Bachelor’s degree (or equivalent) in Business, Data Analytics, Computer Science, Information Systems, or a related field.
• Ability to communicate fluently in English.
• Experience at least 5 years of a similar role.
• Experience with SQL required.
• Python or R experience would be an advantage.
• Knowledge of data warehousing concepts and data modelling.
• Experience using Salesforce CRM system an advantage.
• Good oral and written communication skills.
• Good attention to detail.
• Intellectual curiosity and analytical skills.
• Experience with AI or machine learning an advantage.

Where You’ll Work

Paris, France.

The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).

This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.