Customer Experts - French Speaking - Remote in Greece

Dila Recruitment; À distance; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A recruitment agency is seeking a Customer Support Specialist to assist customers via phone and chat. The role requires fluency in French and effective communication skills in English. Candidates must be problem solvers and team players. The position is remote, providing comprehensive relocation support to Greece, including flight expenses and accommodation, alongside a competitive salary and training opportunities.

Prestations

Competitive monthly salary

Health care benefits

Free online Greek language courses

Professional growth opportunities

Community & social responsibility initiatives

Qualifications

• Fluent in French with strong communication skills in English.
• Exceptional soft skills along with problem-solving capabilities.
• Tech-savvy and able to multitask effectively.

Responsabilités

• Communicate with customers via phone, chat & email.
• Track and follow cases to ensure timely resolution.
• Maintain customer satisfaction while representing a major brand.

Connaissances

Fluency in French

Very good communication skills in English

Exceptional communication & soft skills

Problem-solving skills

Computer knowledge / tech savviness

Resourceful

Team player

Description du poste

Overview

Position: Customer Support Specialist

Work model: Remote

Location: Greece

Employment type: Full-time

Responsibilities

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in French
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge / tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you))
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas