Customer Experience Specialist (French & English) W/ Relocation to Portugal

Cross Borders Talents; Strasbourg; À distance; EUR 13 000 - 16 000; Plein temps

Résumé du poste

A global customer experience firm is seeking a Bilingual Customer Experience Specialist (French & English) to relocate to Portugal. This role involves supporting customers through various channels and delivering excellent service. Candidates should be fluent in both languages and have a passion for helping others. Competitive salary and relocation support are included.

Prestations

Competitive Salary

Meal Allowance

Transport Allowance

Health Insurance

Performance Bonuses

Relocation Support

Qualifications

• Experience in customer support (voice, email, or chat) is a big plus.
• Fluent in French and English.
• Tech-savvy or have troubleshooting experience.

Responsabilités

• Deliver top-notch service across phone, email, chat, and social media.
• Help customers with orders, questions, and tech issues.
• Log cases and interactions accurately.

Connaissances

Customer support experience

Fluent in French and English

Excellent communication skills

Tech-savvy

Multitasking skills

Cool under pressure

Description du poste

Overview

Position: Bilingual Customer Experience Specialist (French & English) with Relocation to Portugal

Kickstart your international career in sunny Portugal! Join a vibrant, supportive team in Lisbon or Porto and work with some of the world's leading brands as a Bilingual Customer Experience Specialist. Whether you're looking for your first big move abroad or want to take your career global, this is your opportunity to grow in a dynamic, people-first environment.

Benefits

• Competitive Salary Earn 13,000 to 15,500 per year
• Meal Allowance Enjoy delicious meals on us
• Transport Allowance Get to work with ease
• Health Insurance Coverage from Day 1, free after 6 months
• Performance Bonuses Earn more based on your success
• Relocation Support We’ll help you settle in smoothly

Your Day-to-Day

As a Customer Experience Specialist, you’ll be the first point of contact for customers across various channels — phone, email, chat, and social media. Your mission? Deliver top-notch service, solve problems, and leave customers feeling supported and valued.

• Help customers with orders, questions, and tech issues
• Engage across multiple communication channels
• Tailor your tone and approach to match brand guidelines
• Resolve escalations with professionalism and empathy
• Log cases and interactions with accuracy and care
• Experience in customer support (voice, email, or chat) is a big plus
• Tech-savvy or have troubleshooting experience? Even better!
• Excellent communication and multitasking skills
• Cool under pressure, with a positive attitude
• Fluent in French and English

Why Join Us?

We’re not just offering a job—we’re offering an adventure. Live and work in one of Europe’s most beautiful countries, develop your career with international brands, and be part of a team that truly values people.

Apply today and take the leap toward a rewarding global career in Portugal!