Customer Experience Specialist (French & English) W/ Relocation to Portugal

Cross Borders Talents; Lyon; À distance; EUR 13 000 - 16 000; Plein temps

Résumé du poste

A global customer service firm is seeking a Bilingual Customer Experience Specialist to relocate to Portugal. You'll act as the first point of contact for customers and provide excellent service through various communication channels. Ideal candidates will be fluent in French and English and have experience in customer support. Join a vibrant team and enjoy a competitive salary and relocation support.

Prestations

Competitive Salary

Meal Allowance

Transport Allowance

Health Insurance

Performance Bonuses

Relocation Support

Qualifications

• Experience in customer support (voice, email, or chat) is a big plus.
• Cool under pressure, with a positive attitude.

Responsabilités

• Help customers with orders, questions, and tech issues.
• Engage across multiple communication channels.
• Resolve escalations with professionalism and empathy.

Connaissances

Excellent communication skills

Fluency in French and English

Multitasking skills

Tech-savvy

Problem-solving skills

Description du poste

Overview

Customer Experience Specialist (French & English) W/ Relocation to Portugal

About the job

Position: Bilingual Customer Experience Specialist (French & English) WITH Relocation to Portugal

Kickstart your international career in sunny Portugal! Join a vibrant, supportive team in Lisbon or Porto and work with some of the world's leading brands as a Bilingual Customer Experience Specialist. Whether you're looking for your first big move abroad or want to take your career global, this is your opportunity to grow in a dynamic, people-first environment.

What’s in It for You?

• Competitive Salary Earn 13,000 to 15,500 per year
• Meal Allowance Enjoy delicious meals on us
• Transport Allowance Get to work with ease
• Health Insurance Coverage from Day 1, free after 6 months
• Performance Bonuses Earn more based on your success
• Relocation Support We'll help you settle in smoothly

Your Day-to-Day

As a Customer Experience Specialist, you’ll be the first point of contact for customers across various channels — phone, email, chat, and social media. Your mission? Deliver top-notch service, solve problems, and leave customers feeling supported and valued.

Responsibilities include:

• Help customers with orders, questions, and tech issues
• Engage across multiple communication channels
• Tailor your tone and approach to match brand guidelines
• Resolve escalations with professionalism and empathy
• Log cases and interactions with accuracy and care

• Experience in customer support (voice, email, or chat) is a big plus
• Tech-savvy or have troubleshooting experience? Even better!
• Excellent communication and multitasking skills
• Cool under pressure, with a positive attitude
• Fluent in French and English

Why Join Us?

We’re not just offering a job—we’re offering an adventure. Live and work in one of Europe’s most beautiful countries, develop your career with international brands, and be part of a team that truly values people.

Apply today and take the leap toward a rewarding global career in Portugal!