Customer Care Support - Langres

Vestas; Langres; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A global wind energy company is looking for a Customer Care Support in France. You will coordinate customer relations with operational teams and ensure compliance with quality standards. The ideal candidate holds a BTS or Bachelor’s degree, is fluent in English, and has excellent communication skills. This position offers a dynamic international environment and opportunities for professional growth.

Prestations

Competitive salary

Opportunities for personal and professional growth

Responsabilités

• Ensure compliance with the Group’s Quality, Safety, and Environment standards.
• Coordinate customer relations on operational matters.
• Respond to clients’ technical questions.
• Provide regulatory and contractual documentation to clients.
• Share upcoming intervention schedules.
• Send Level 1 proposals for simple issues.
• Communicate with internal entities about machine stoppages.
• Provide monthly performance data and seek client approval.
• Calculate performance levels considering contractual impacts.
• Follow ongoing projects to ensure communication.
• Attend client meetings to resolve issues.

Connaissances

Fluent in English

Excellent written and oral communication skills

Proficiency in Microsoft Office

Analytical skills

Sales-oriented

Well-organized

Formation

BTS or Bachelor’s degree

Description du poste

Skilled Worker / Semi-Skilled Worker | Full-Time | Commercial

Would you like to gain experience in an international group that is a leader in the Wind Energy industry and committed to environmental respect? Vestas France Service department, responsible for the preventive and curative maintenance of Vestas wind turbines in France, is seeking a Customer Care Support to assist operational teams in customer interactions related to turbine maintenance programs.

Responsibilities

• Ensure compliance with the Group’s Quality, Safety, and Environment standards.
• Coordinate customer relations on operational matters, assisting the Planner and Maintenance Center Manager with client interfaces.
• Respond to clients’ technical questions with support from the maintenance center.
• Provide regulatory and contractual documentation to clients.
• Share upcoming intervention schedules.
• Send Level 1 proposals for simple issues to clients.
• Communicate with internal Vestas entities regarding machine stoppages.
• Provide monthly performance data and seek client approval.
• Calculate performance levels considering contractual impacts.
• Follow ongoing projects and ensure proper communication using Vestas IT tools.
• Attend client meetings to resolve issues.

Qualifications

• Either BTS or Bachelor’s degree.
• Fluent in English.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Office.
• Analytical, synthesize skills, sales-oriented, well-organized.

What We Offer

Exciting work in a dynamic international environment, with opportunities for personal and professional growth in wind energy. We offer a competitive salary and benefits, emphasizing results-driven performance.

Important Notice: Beware of recruitment fraud. For details, visit Vestas Recruitment Process.

DEIB Statement

At Vestas, we value diversity, equity, and inclusion. We encourage applicants from all backgrounds, especially those who may hesitate due to their identity or perceived qualifications. Your unique perspective will help us advance sustainable energy solutions.

About Vestas

Vestas is a global leader in sustainable energy, specializing in wind turbines onshore and offshore. With over 185 GW installed worldwide and 40+ years of experience, we are committed to innovation and diversity, with 30,000 employees dedicated to powering a sustainable future. Learn more at www.vestas.com.