Cruise & Vacation Specialist

Live the Dash Travel; Montpellier; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A remote travel agency is seeking a knowledgeable Cruise & Vacation Specialist to help clients plan their travel. This position offers flexible scheduling and the chance to work from anywhere while delivering exceptional service. Ideal candidates should have a passion for travel, excellent communication skills, and experience in the travel industry. Enjoy exclusive perks and a collaborative team environment while growing your career remotely.

Prestations

100% remote position with flexible scheduling

Access to exclusive cruise discounts

Comprehensive training and ongoing support

Qualifications

• Experience or interest in cruises and leisure travel preferred.
• Excellent communication and customer service skills.
• Comfortable working independently in a remote setting.

Responsabilités

• Engage with clients to understand their preferences and needs.
• Create customized cruise packages and manage bookings.
• Provide ongoing support for clients throughout their travel.

Connaissances

Customer service skills

Communication skills

Detail-oriented

Organizational abilities

Description du poste

We are seeking a knowledgeable and customer-focused Cruise & Vacation Specialist to join our remote travel team. In this role, you will help clients plan, book, and enjoy unforgettable cruise vacations and leisure travel experiences. If you have a passion for cruises, travel expertise, and love delivering exceptional service from anywhere, this position offers a rewarding opportunity to grow your career remotely.

Key Responsibilities

• Client Consultation: Engage with clients via phone, email, or video to understand their cruise and vacation preferences, budgets, and special needs.
• Tailored Itinerary Planning: Create customized cruise and vacation packages that include stateroom selection, shore excursions, transfers, and pre / post-cruise accommodations.
• Booking Management: Handle all cruise and travel reservations using supplier platforms and booking systems.
• Customer Support: Provide ongoing support before, during, and after travel, addressing questions, changes, and any travel-related issues.
• Promote Upgrades & Add-Ons: Recommend cabin upgrades, travel insurance, dining packages, and excursions to enhance client experiences and increase revenue.
• Stay Current: Keep informed about cruise lines’ policies, promotions, new itineraries, and travel advisories.
• Recordkeeping: Maintain accurate client records, payments, and booking confirmations.
• Relationship Building: Develop lasting client relationships to encourage repeat bookings and referrals.

Qualifications

• Experience or strong interest in cruises and leisure travel is preferred.
• Excellent communication and customer service skills.
• Detail-oriented with strong organizational abilities.
• Comfortable working independently in a remote setting.
• Proficient with travel booking systems or eager to learn.
• Passion for travel and delivering memorable client experiences.
• Bilingual skills are a plus but not required.

Perks & Benefits

• 100% remote position with flexible scheduling.
• Access to exclusive cruise discounts and industry perks.
• Comprehensive training and ongoing support.
• Collaborative team environment focused on growth.