Croatian Customer Service Specialist

Velenosi&Meredith; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A global travel company is seeking Customer Service Representatives to assist customers with bookings and inquiries in Croatian and English. Located in Athens, Greece, this role offers a permanent contract with relocation support, including financial assistance and accommodation. Candidates should possess strong communication skills and a passion for customer service. If interested, please apply or send your CV.

Prestations

Relocation support

Private health and life insurance

Monthly meal vouchers

25 days of annual leave

Qualifications

• Native/fluent in Croatian.
• English C1 level or above.
• Basic computer literacy.
• EU citizenship or a Residence Card with Full Market Access.

Responsabilités

• Provide customer support through phone, email, and chat.
• Assist customers with bookings and inquiries.
• Follow internal processes.
• Deliver service with empathy and professionalism.
• Ensure top customer satisfaction.

Connaissances

Customer support

Strong communication skills

Problem-solving skills

Multitasking abilities

Description du poste

Combine your dream Mediterranean lifestyle with an exciting role in the travel industry!

We are looking for Customer Service Representatives who speak Croatian and English to join our team supporting Booking.com. You will be the voice of a trusted global travel company, assisting customers with high-quality guidance and support.

Start date: 2 January 2026
Location: Athens, Greece (on site)
Salary: 1200 eur gross x 14
Contract: Permanent and Temporary
Shift:

• 40h/week (8h/day, 5 days/week)
• Rotational Monday-Sunday | 08:00-19:00

Responsibilities

• Provide customer support through phone, email, and chat
• Assist customers with bookings, account issues, and general inquiries
• Follow internal processes and elevate cases when needed
• Deliver service with empathy, accuracy, and professionalism
• Represent the Booking.com brand and ensure top customer satisfaction

Your Profile

• Native/fluent in Croatian
• English C1 and above
• Strong communication, problem‑solving, and multitasking skills
• Basic computer literacy
• EU citizenship or a Residence Card with Full Market Access

What We Offer

• Relocation support (up to 300 eur financial support and 3 weeks hotel accommodation near the office)
• Private health and life insurance
• 50 eur monthly meal vouchers
• 25 days of annual leave

Why Join Us?

Be part of a diverse, supportive, and international team while growing your career in one of the worlds most recognized travel platforms while enjoying life in sunny Athens!

If you're interested, apply or send your CV to [e-mail].