Conseiller service client MRI - CDD - F/H - MARSEILLE - (Job Number: 23061649)

AXA; Marseille; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

AXA, un leader mondial de l'assurance, recherche un Gestionnaire de Sinistres pour gérer un portefeuille de clients. Ce rôle implique de résoudre des réclamations d'assurance tout en établissant des relations de confiance avec les clients et les intermédiaires. Le candidat idéal aura une expérience en gestion de sinistres et un diplôme en assurance ou en droit, avec d'excellentes compétences en communication et en orientation client.

Prestations

Partage des bénéfices

Télétravail/hybride

Avantages santé et vie quotidienne

Formation continue

Qualifications

• Expérience en gestion de sinistres d'assurance préférée.
• Diplôme en assurance ou en droit requis.

Responsabilités

• Gérer un portefeuille de clients en résolvant des sinistres (dommages, incendies, etc.).
• Construire une relation privilégiée avec les clients et les intermédiaires.
• Identifier les besoins des clients et proposer des solutions adaptées.

Connaissances

Communication écrite

Orientation client

Écoute active

Persuasion

Négociation

Esprit d'équipe

Proactivité

Formation

Diplôme en assurance ou en droit

Description du poste

Pay: Competitive

Location: Bouches/13

Employment type: Full-Time

Job Description

• Req#: 23061649

Main Responsibilities:

- Manage a portfolio of clients with individual management, assisting them independently in resolving MRI claims (water damage, fires, weather events, etc.).

- Build a privileged relationship with your clients and foster partnerships with intermediaries. Show empathy and active listening to understand the client's situation. Communicate clearly and simply about the case steps.

- Handle, manage, and settle claims, providing personalized and quality service to insured clients and/or intermediaries.

- Identify client needs, search for suitable solutions, and ensure fair compensation costs. Coordinate actions with experts, partner companies, etc., while ensuring compliance with AXA's technical policies.

- Contribute to client loyalty or develop their commercial profile by identifying insurance needs throughout the relationship, sharing insights with the client's or distributor's commercial inspector, and supporting AXA's business development.

- Establish a privileged relationship with large brokers or intermediaries managing significant property portfolios.

- Actively participate in continuous improvement of service quality.

Prerequisites:

- Experience in insurance claims management preferred.

- Insurance or legal degree.

Skills:

- Excellent written and oral communication skills across multiple channels.

- Strong customer orientation.

- Ability to build and maintain trust.

- Active listening, persuasion, and negotiation skills.

- Commitment to personalized support and advisory approach.

- Team spirit and collaboration.

- Proactive in improving daily claims management.

AXA is a leading global insurance and asset management company. We help 108 million clients navigate life's challenges daily, aiming to protect and improve lives. We believe taking good care of our clients starts with taking good care of our employees, fostering diversity, work-life balance, and career development.

If you're eager to apply your energy and talent to serve the best solutions for clients, join us:

• An employer committed to quality of life at work, offering benefits like profit-sharing, telecommuting/hybrid work, health and daily life perks.
• A global leader with diverse career opportunities and innovative projects.
• Continuous training to enhance skills and employability.
• A responsible employer supporting societal and environmental causes through initiatives like AXA Atout Cœur.
• An inclusive workplace valuing individual differences.

Victims or witnesses of discrimination can report concerns to: [e-mail]

About the company

AXA SA is a French multinational insurance company.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable accommodations are provided for applicants with disabilities. Contact: [e-mail] or 407-000-0000.

Legal note: Completion of Form I-9 and proof of work eligibility required for new hires. An AEDT scores your skills and responses. For NYC applicants, contact [e-mail] or call 407-000-0000 for accommodations or alternative processes.