Client Relationship Manager

Wallester; Cannes; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading financial technology company in Cannes is seeking a Client Relationships Manager to enhance client satisfaction and foster business relationships. This role involves managing client accounts, overseeing the entire client lifecycle, and delivering tailored solutions. Successful candidates will have a strong background in client management, excellent communication skills, and fluency in French and English.

Prestations

Competitive salary

Career opportunities

Supportive and caring Leadership

A modern office in the center of Cannes

Referral program

Team building and Company Events

Qualifications

• Experience in client account or relationship management is crucial.
• Fluency in French and English is mandatory; other languages are a plus.
• Strong presentation and negotiation skills required.

Responsabilités

• Manage client accounts and drive satisfaction.
• Negotiate contracts and close agreements.
• Collect and prepare KYC/AML documents for compliance.

Connaissances

Emotional Intelligence

Communication

Negotiation

Organizational Skills

Decision-Making

Analytical Skills

Client Management

Formation

BS degree in business administration or related field

Description du poste

About Us

Wallester is a cutting-edge financial technology company that specializes in providing innovative solutions for businesses seeking to modernize their payment systems. By offering white-label card issuance platforms, seamless integration with existing infrastructure, and comprehensive support for both digital and physical cards, Wallester empowers companies to enhance their financial services and customer experience. Recognized as a leader in the FinTech space, Wallester has earned a reputation for its state-of-the-art technology, security, and scalability. Whether you are a startup or an established enterprise, Wallester delivers flexible, reliable solutions tailored to meet the evolving needs of the digital economy.

About The Role

We are seeking a proactive Client Relationships Manager to join our team. You will be responsible for managing client accounts, driving client satisfaction, and fostering long-lasting business relationships. This role involves overseeing the entire client lifecycle, from onboarding to retention, and ensuring the timely delivery of tailored solutions that align with our customers' needs. As the key point of contact, you will play a pivotal role in business growth by maintaining existing relationships and identifying new opportunities.

Responsibilities

• Configure business cases and confirm integration flow
• Collect and prepare KYC/AML documents for Compliance review
• Negotiate contracts and close agreements
• Ensure the timely and successful delivery of our solutions according to customer needs
• Build and maintain strong, long-lasting business partners relationships
• Serve as the lead point of contact for all client account management matters
• Prepare weekly/monthly/quarterly reports for internal stakeholders
• Continuously build your client portfolio
• Reach out to existing clients on a monthly/quarterly basis, for retention and potential upsell purposes
• Proactively expand business with existing clients and/or identify areas of improvement
• Assist with challenging client requests or issue delegations/escalations as needed
• Collaborating with internal departments to facilitate client need fulfilment
• Operate independently on a day-to-day basis
  
  

Requirements

• BS degree in business administration or related field
• Successful previous experience in client account or relationship management
• High emotional intelligence
• Independent thinking and self-starting
• Very good communication skills
• Ability to communicate at all company levels (from technical personnel to management)
• Formal presentation and negotiation skills
• Great organizational skills
• Strong decision-making skills
• Fluency in French, English (mandatory) + other languages (Spanish, Polish, German) is a plus
• Superior analytical skills
  
  

We offer

• Competitive salary
• Career opportunities
• Supportive and caring Leadership
• A modern office in the center of Cannes
• A chance to work as part of a highly motivated and talented team
• Referral program
• Team building and Company Events