Client Advisor - Saint-Tropez

Valentino; Saint-Tropez; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A luxury fashion brand in Saint-Tropez is seeking an individual to enhance client engagement and deliver exceptional service. This role involves building strong customer relationships, ensuring product presentation and availability, and assisting in all sales activities. Ideal candidates will possess strong communication skills, the ability to work flexibly, and a drive for results. Knowledge of multiple languages is a plus. Join us for an opportunity to work in a dynamic and inclusive environment.

Qualifications

• Exceptional communication skills to build client relationships.
• Ability to work evenings, weekends, and holidays as needed.
• Proficient in multiple languages is beneficial.

Responsabilités

• Master the Client Journey to foster long-term relationships.
• Deliver exceptional service and client engagement at all stages.
• Assist with sales and after sales activities, ensuring product maintenance.

Connaissances

Exceptional clientele, customer relationship building skills

Strong verbal and written communication skills

Flexibility in scheduling

Second languages

Action oriented; drive for results

Problem-solver

Team player

Description du poste

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Key Responsibilities

Brand Experience

• Master the Client Journey to create strong long term client relationships.
• Clientele and proactive engagement with existing and potential
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and the VVICs and VICs they handle
• Consistently works to achieve given sales, KPIs and CRM targets

Styling

• Strive to discover your clients and their every need, and to guide them across all categories of the brand.
• Familiar with current fashion and in season trends to curate looks
• Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
• Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and special events within the store.

Merchandise and Visuals

• Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
• Ensure product maintenance, replenishment on the floor
• Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
• Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
• Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.

Requirements

• Exceptional clientele, customer relationship building skills
• Demonstrate strong verbal and written communication skills
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Second Languages a plus
• Action oriented; drive for results
• Problem-solver
• Must be a team player

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.