Client Advisor Printemps Paris

Fendi; Paris; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A luxury fashion house in Paris is seeking a Client Advisor to provide an exceptional experience to clients. Responsibilities include driving sales performance, managing customer relations, and ensuring high standards of service quality. Candidates should have 2-5 years of experience in Fashion/Luxury Sales and preferably hold a Bachelor's Degree. The role requires strong communication and selling skills, along with fluency in English and familiarity with retail management systems. This is a full-time on-site position.

Qualifications

• 2-5 years' experience in Fashion/Luxury Sales.
• Manages own image standards on a high level.
• Strong knowledge and/or interest in Fashion/Luxury Industry.
• Fluent English.

Responsabilités

• Lead individual sales and achieve performance targets.
• Strengthen customer relations and nurture a loyal customer base.
• Manage customer service quality to meet expectations.
• Operate the retail management system for stock transfers and payments.
• Support inventory accuracy and manage merchandise display.

Connaissances

Strong selling skills

Communication skills

Customer service skills

Organization

Professionalism

Self-confidence

Formation

Bachelor's Degree or equivalent

Outils

Retail management system

CRM tools

Description du poste

Mission

As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Main Responsibilities

Sales Performance

• Lead individual sales and achieve performance target and KPI
• Engage in upselling, cross selling and multiple selling for all product categories

Client Management

• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client

Store Operations

• Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input

Store Management

• Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines

Profile

• 2-5 years’ experience in Fashion/Luxury Sale
• Bachelor’s Degree or equivalent is preferred
• Manages own image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships skills
• Organization, professionalism, self-confidence
• Strong customer service skills
• Computer skills and Retail management system knowledge
• Goal oriented approach, multitasking
• Strong knowledge and/or interest for Fashion/Luxury Industry
• Fluent English