Certification Administrator

Soil Association; Bastia; Hybride; EUR 30 000; Plein temps

Résumé du poste

A leading sustainability organization is looking for a Certification Administrator to support its Certification teams in managing customer inquiries and administrative tasks. This role requires strong organizational skills, excellent communication, and experience in customer service. The ideal candidate is proactive, with a passion for sustainability, and must be willing to work in the Bristol office part time. A competitive salary and benefits such as annual leave and pension plan are offered.

Prestations

27 days annual holiday increasing to 30

Pension scheme with ethical investment options

Discounts on organic produce

Flexible working policies

Cycle to work scheme

Qualifications

• Experience in administration and data entry.
• Background in customer service or similar roles.
• Proven call handling with a professional demeanor.

Responsabilités

• Assist Certification teams with administrative tasks.
• Manage customer inquiries through calls and emails.
• Maintain and update databases accurately.

Connaissances

Strong organisational and multitasking abilities

Excellent communication skills

Customer service experience

Outils

Outlook

Excel

Database management

Description du poste

Certification Administrator

Location: Bristol, Hybrid Working (40% in office), United Kingdom

Salary: £26,228 per annum FTE

Type: Full-time 37.5 hours per week, Permanent

Soil Association Certification Ltd exists to accelerate the just transition across food, farming and land use, as a global leader in sustainability certification. We deliver trusted solutions with nature, for people and planet through the certification of high integrity holistic standards. These assurance schemes cover a wide range of sectors including food, forestry, farming, landscape restoration, carbon markets, beauty and wellbeing, textiles and catering.

We are recognised and trusted by consumers and businesses around the world, operating in over 60 countries delivering FSC and PEFC certification, and you will also find the Soil Association organic symbol on over 70% of organic products in the UK.

About the Opportunity

As a Certification Administrator you will play a crucial role in supporting our Certification teams. You will be part of a supportive and friendly team delivering excellent customer service and handling a wide range of administrative tasks. Your responsibilities will include taking calls from new customers wanting to certify their business as organic and being a part of this journey. Tasks also include database management, processing applications, and responding to customer inquiries via email and phone.

This role offers a great opportunity to grow and develop your skills while learning about organic certification and contributing to an organisation dedicated to making a positive impact on the environment.

Please note this role requires 2 days in our Bristol office. Please state on your application if you would be willing to relocate if not based in Bristol or the surrounding area if successful.

About You

We welcome applications from people of all backgrounds and a can‑do attitude. The ideal candidate will have strong organisational and multitasking abilities and experience working in an office or an administrative role. Excellent communication skills, both written and verbal, are essential, as you will be handling customer inquiries and supporting our certification teams. A passion for sustainability and a commitment to providing exceptional customer service are crucial.

Required Experience

• Administration (Outlook, Excel, prioritisation skills, data entry)
• Experience within a customer service environment
• Call handling with an excellent telephone manner
• Using databases, accurate inputting of data and ideally report creation
• Financial administrative experience

Other Skills

You will enjoy being a support across certification teams and efficient at working through tasks in a logical manner, to resolve problems and provide excellent customer service. You will be proactive and organised, enjoy working as part of a team, assisting colleagues and sharing ideas.

To Apply

Click ‘apply now’ to submit your application form. Please note we look at applications on arrival and reserve the right to close this vacancy early.

Please check your junk/spam folder if you do not receive a confirmation email upon submitting your application. All candidates will subsequently receive an email to confirm whether they have made it through to interview stage.

For any queries, please contact [e-mail]

Please note we do not accept CVs or Cover Letters.

We value diversity

We know the value of diversity in nature and want it in our organisation. We recognise that diverse backgrounds and experiences will bring a fresh perspective to our work. If you're not sure about applying, please get in touch with us for a chat.

Benefits

• 27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro rata for part time)
• Pension scheme with ethical investment options and employer contribution increasing with length of service
• Free membership of the Soil Association and discounts on organic produce
• Volunteer days to give back to the local community or support green initiatives
• Family friendly policies and flexible working
• Cycle to work scheme
• Sociable and engaging workplace of professionals that share a passion for healthy, sustainable lifestyle and produce

Thank you for your interest in supporting our work at the Soil Association.