Bilingual CSM - France (WhatsApp & AI, Freelance)

Go Echoes; À distance; EUR 60 000 - 80 000; Temps partiel

Résumé du poste

A dynamic tech company is looking for a Customer Success Manager to oversee 60 French accounts. This freelance position requires a bilingual candidate (French/English), capable of providing support in WhatsApp marketing strategies and ensuring high customer satisfaction. Responsibilities include onboarding, performance monitoring, and collaboration with internal teams. Ideal candidates will have experience in SaaS or marketing agencies, with strong skills in email marketing and campaign strategy. Join a forward-thinking team focused on client success and AI-driven solutions.

Qualifications

• Bilingual in French and English to communicate with French clients and US team.
• Experience in software or agency environments managing multiple accounts.
• Knowledge in designing marketing strategies and optimizing messaging workflows.

Responsabilités

• Manage a portfolio of 60 French accounts and build strong relationships.
• Support clients in optimizing their WhatsApp marketing campaigns.
• Conduct onboarding sessions and provide training for new customers.
• Track performance metrics and report insights to internal teams.
• Address customer issues and ensure timely support.
• Help build marketing campaign content and ensure compliance.
• Utilize AI tools to optimize customer messaging and processes.

Connaissances

Bilingual in French and English

Experience in SaaS or Marketing agency

Email and SMS marketing expertise

WhatsApp campaign strategy

Outils

ChatGPT

Description du poste

A dynamic tech company is looking for a Customer Success Manager to oversee 60 French accounts. This freelance position requires a bilingual candidate (French/English), capable of providing support in WhatsApp marketing strategies and ensuring high customer satisfaction. Responsibilities include onboarding, performance monitoring, and collaboration with internal teams. Ideal candidates will have experience in SaaS or marketing agencies, with strong skills in email marketing and campaign strategy. Join a forward-thinking team focused on client success and AI-driven solutions.