Bilingual Content Moderator & Customer Support — EU (Portugal)

Velenosi & Meredith Consulting; Le Havre; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A dynamic consulting firm is seeking a Content Moderator / Customer Service Specialist fluent in French and confident in English. You will be part of an international team, working in Portugal to ensure a safe online environment. Responsibilities include moderating user content and responding to inquiries. Ideal candidates should possess strong communication skills and EU citizenship. Enjoy a full-time role with benefits including a welcome bonus and relocation support.

Prestations

Welcome bonus of 3000 EUR

Relocation support

Paid training and onboarding

Qualifications

• Native or C2-level French communication skills are required.
• Organized, resilient, and detail-oriented personality is essential.
• Experience in customer service, moderation, or digital platforms is a plus.

Responsabilités

• Moderate user content per platform standards.
• Respond to customer inquiries via email, chat, or tickets.
• Escalate sensitive or complex issues through appropriate channels.
• Document all cases and moderation actions accurately.

Connaissances

Fluent French (C2)

Confident English (B2+)

Emotional resilience

Organizational skills

Customer service experience

Description du poste

A dynamic consulting firm is seeking a Content Moderator / Customer Service Specialist fluent in French and confident in English. You will be part of an international team, working in Portugal to ensure a safe online environment. Responsibilities include moderating user content and responding to inquiries. Ideal candidates should possess strong communication skills and EU citizenship. Enjoy a full-time role with benefits including a welcome bonus and relocation support.