Associate director Outils, Data & Productivité

HEC Paris; Jouy-en-Josas; Sur place; EUR 65 000 - 85 000; Plein temps

Résumé du poste

An esteemed educational institution based in Jouy-en-Josas is looking for an experienced Associate Director Tools, Data and Productivity to oversee tools evolution, CRM management, and team development. The role involves integrating AI solutions and managing cross-functional projects to enhance operational performance. Ideal candidates will possess strong leadership skills, proven experience in digital transformation, and the ability to unite teams around a strategic vision. The position also offers substantial growth opportunities within a dynamic and inclusive environment.

Prestations

Employee savings plan with matching contribution

8 weeks vacation per year

Up to 2 days' teleworking per week

Sustainable mobility package

Free access to gym and events

Company restaurant

Free parking

Corporate events throughout the year

Qualifications

• Proven experience in managing cross-functional projects in a complex environment.
• Strong expertise in CRM tools and operational applications of AI.
• Demonstrated ability to engage teams around a shared vision.

Responsabilités

• Oversee the evolution of CRM and performance management tools.
• Lead high-impact strategic projects in process harmonization.
• Supervise and develop activity managers focused on operational excellence.
• Ensure the quality and use of CRM data for decision-making.

Connaissances

Cross-functional leadership

Management of complex projects

Change management

Data culture & digital tools

Collaboration mindset

Fluent English

Outils

Salesforce

AI solutions

Description du poste

Associate Director Tools, Data and Productivity

For over 140 years, the staff at HEC Paris have shared a spirit of excellence, curiosity, and boldness, which allows us to be leaders in the research and study of management science. Convinced that the diversity of backgrounds is a profound asset, we value each individual experience and encourage the full expression of talents within our school. In particular, we place great importance on the professional fulfillment and development of our staff. That's why, from the moment you join us, we offer a personalized support plan, to facilitate integration and immersion into our multicultural environment. Do you wish to actively participate in HEC Paris's mission and contribute to expanding its influence? Then, share your professional journey by applying!

We are searching for an experienced Associate Director Tools, Data and Productivity at our Jouy-en-Josas facility.

Primary Duties and Responsibilities

As part of the merger of commercial teams historically organized by program families, HEC Paris is creating a strategic position: Associate Director for Tools, Data & Productivity within the Development and Commercial Strategy Department for Degree Programs.

Reporting to the Executive Director and serving as a member of the Executive Committee (CODIR), this role oversees the evolution of tools, processes, and key projects that support the performance of the department’s four pillars: Communication – Marketing – Recruitment – Admissions & Integration.

The position plays a central role in:

• Operational performance
• Data governance and utilization
• Technological innovation (AI, automation, collaborative tools)
• Advanced management of the Salesforce CRM, deployed in 2025
• Change management in a large-scale transformation context

Starting January 1, 2026, the Associate Director for Tools, Data & Productivity will lead a team of three activity managers, respectively covering tools, data, productivity, and cross-functional projects. The Associate Director drives and structures the continuous improvement of candidate and employee journeys, develops innovative solutions integrating artificial intelligence, and strengthens data management within the department. He/She also contributes to market intelligence (benchmarks, competitive analyses) and ensures alignment with the entire HEC ecosystem.

MAIN RESPONSIBILITIES

1. Tools Development & AI Integration

• Oversee the evolution of the CRM (including Salesforce) and performance management tools, in close collaboration with department directors.
• Deploy AI solutions (scoring, automation, personalization, AI assistants) to optimize commercial performance, improve candidate journeys, and facilitate team workflows.
• Structure training, adoption, and upskilling programs for optimal tool usage.
• Ensure rigorous management of relationships with IT/IS, internal services (Purchasing, Legal, Academic Affairs), and external providers.

2. Management of Cross-Functional Projects

• Lead high-impact strategic projects: system unification, process harmonization, automation, and workflow modernization.
• Structure and animate an international monitoring approach on digital innovations, CRM best practices, AI applications, and operational efficiency models.
• Act as a key entry point in implementing the One HEC program, ensuring coherence, coordination, and inter-departmental alignment.

3. Team Management & Department Structuring

• Supervise, support, and develop activity managers.
• Deploy a performance-driven organization focused on results and operational excellence.
• Foster a culture of measurement, quality, continuous improvement, and service to business teams.

4. Data Governance & Market Intelligence

• Oversee the quality, reliability, and use of CRM and analytical data.
• Establish standards, processes, and data governance adapted to the department’s strategic challenges.
• Design and manage benchmarking, competitive intelligence, and market analysis systems to inform strategic decision-making.

5. Internal Coordination & Strategic Contribution

• Work closely with Communication, Marketing, Recruitment, Admissions, and Short Programs departments.
• Ensure consistency and integration of tools and processes across the entire department.
• Contribute to strategic discussions on organizational evolution, candidate journeys, and operational models.

Required Qualifications

• Proven experience in managing cross-functional projects, digital transformation, or operational leadership in a complex environment.
• Strong expertise in CRM tools (ideally Salesforce), Data, and operational applications of AI.
• Demonstrated ability to unite, structure, and engage teams around a shared vision.
• Strategic vision combined with strong execution and delivery capabilities.
• Experience in higher education, consulting, or digital innovation is a plus.

Key Skills

• Cross-functional leadership
• Management of complex projects
• Change management
• Data culture & digital tools
• Collaboration mindset and results orientation
• Fluent English

Benefits

• Employee savings plan (PEE and PERECO) with HEC matching contribution
• 8 weeks vacation per year
• Up to 2 days' teleworking per week
• Sustainable mobility package for employees using bicycles
• An exceptional working environment in a wooded park
• Free access to the on-campus gym, learning center and campus events
• A company restaurant
• Free parking
• Corporate events throughout the year (conferences, team days, etc.)
• CSE: vacation vouchers, gift vouchers, sports/cultural subsidies, etc.

Each application is carefully reviewed. If your profile matches our search criteria, we will contact you for an initial phone interview. HEC Paris promotes diversity in all its forms. As an inclusive employer, we welcome and consider applications solely on the merit of professional proficiency.