Aftersales Training Specialist

BYD Europe; Courbevoie; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading electric vehicle manufacturer in Courbevoie is seeking a Training Specialist to develop and manage training programs for their aftersales network. This role requires a Bachelor's degree in Automotive Engineering or a related field, with at least 5 years of experience in automotive training. Candidates should possess strong communication skills, proficiency in both French and English, and experience with 3rd-party training management. The position involves developing training content and ensuring compliance with quality standards in a rapidly growing electric vehicle market.

Qualifications

• Minimum 5 years of experience in automotive training or aftersales technical education.
• Proven experience managing or coordinating 3rd‑party training providers.
• Strong knowledge of vehicle systems, diagnostics, and workshop processes.
• Excellent presentation, facilitation, and communication skills.
• Proficiency in French and English; Mandarin is a plus.

Responsabilités

• Plan, design, and deliver technical training modules for BYD’s service network.
• Select and manage 3rd‑party training organizations to support BYD’s training plan.
• Develop and maintain BYD‑specific training materials, guides, and e‑learning modules.
• Manage technician and advisor certification programs and maintain records.
• Conduct training on Dealer Management System (DMS) and job order procedures.
• Work closely with Aftersales, Technical, Network, and HR teams.

Connaissances

Leadership and vendor management

Technical and pedagogical excellence

Continuous improvement and data‑driven mindset

Cross‑functional teamwork and adaptability

Strong ownership and result orientation

Formation

Bachelor’s degree in Automotive Engineering, Education, or related field

Outils

e‑learning tools

LMS platforms

Description du poste

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high‑tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero‑emission ecosystem.

BYD Europe BV

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all‑electric cars, all‑electric buses, and all‑electric forklift trucks.

About BYD France

BYD France is the French National Sales Company of BYD BV Europe and BYD Company Ltd, a China‑based company and a leading global supplier of green energy technologies. BYD France offers a range of electric vehicles, including all‑electric cars, buses & forklifts. BYD is expanding its operations in France to support a growing portfolio of New Electric Vehicle Passenger car and LCVs projects.

About the department

The After Sales department within BYD Europe is responsible for all Service & Maintenance related topics concerning our full electric buses & trucks. This includes, but is not limited to, building up a service network in whole Europe, providing technical support to our customers and Service Providers, supporting the sales department by calculating Life Cycle Costs, development of the Spare Parts business and providing training. The main objective of the After Sales department is to contribute to Customer Satisfaction & loyalty.

Training Specialist Role

The Training Specialist is responsible for developing, delivering, and managing technical and operational training programs for BYD France’s aftersales network. The role ensures that all service partners, technicians, and front‑line staff acquire the required skills, knowledge, and certifications to meet BYD’s service quality standards and support the brand’s rapid growth in France’s electric vehicle (EV) market.

This role also oversees the performance and coordination of external training partners and 3rd‑party training providers to ensure consistent, high‑quality delivery aligned with BYD standards.

Key Responsibilities

1. Training Strategy & Delivery
   • Plan, design, and deliver technical, operational, and system training modules for BYD’s service network.
   • Localize and adapt global BYD training materials to the French market and language.
   • Deliver classroom, virtual, and on‑site training sessions for service technicians, advisors, and warranty staff.
   • Coordinate national training calendars and sessions in alignment with BYD Europe’s training roadmap.
2. 3rd-Party Training Management
   • Select, contract, and manage 3rd‑party training organizations to support BYD’s aftersales training plan.
   • Define the training scope, schedule, and KPIs for external training providers.
   • Monitor and evaluate the quality, consistency, and performance of 3rd‑party delivered sessions.
   • Ensure BYD technical standards, brand image, and pedagogical methods are strictly respected by external trainers.
   • Manage budget and cost control for outsourced training activities.
3. Content Development & Continuous Improvement
   • Develop and maintain BYD‑specific training materials, guides, and e‑learning modules.
   • Collaborate with BYD Europe and BYD China to align content updates and technical accuracy.
   • Collect participant feedback and propose improvements to enhance training effectiveness.
4. Certification & Evaluation
   • Manage technician and advisor certification programs and maintain records of completion and validity.
   • Evaluate training outcomes based on KPI indicators (first‑time fix rate, repair quality, NPS improvement, etc.).
   • Report monthly training progress and results to BYD France Aftersales management and BYD Europe.
5. System & Process Training
   • Conduct training on DMS (Dealer Management System), warranty claim handling, and job order procedures.
   • Support onboarding and system training for new dealers and service partners.
6. Cross‑Functional Collaboration
   • Work closely with Aftersales, Technical, Network, and HR teams to align training priorities with operational goals.
   • Collaborate with the BYD Europe Aftersales Training Lead and global training teams for content sharing and alignment.

Profile

• Bachelor’s degree in Automotive Engineering, Education, or related field.
• Minimum 5 years of experience in automotive training or aftersales technical education (EV experience a plus).
• Proven experience managing or coordinating 3rd‑party training providers.
• Strong knowledge of vehicle systems, diagnostics, and workshop processes.
• Excellent presentation, facilitation, and communication skills.
• Proficiency in French and English (Mandarin is a plus).
• Familiarity with e‑learning tools and LMS platforms.
• Strong project management, planning, and organizational skills.

Key Skills and Qualifications

• Leadership and vendor management
• Technical and pedagogical excellence
• Continuous improvement and data‑driven mindset
• Cross‑functional teamwork and adaptability
• Strong ownership and result orientation

Location: Courbevoie / La Défense

Type of Employment: Full‑time