After Sales Intern/Stagiaire après-vente

Xiaomi Technology; Île-de-France; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading technology company in France is seeking a motivated intern to join their dynamic team. The role involves supporting customer feedback initiatives and service order monitoring while gaining experience in marketing communication and operational excellence. Ideal candidates are pursuing a Bachelor's or Master's degree in relevant fields and are fluent in Chinese and English. The internship offers opportunities for learning and growth in a fast-paced environment.

Prestations

Hands-on experience in marketing and operations

Opportunity to work closely with a Lead Designer

Exposure to innovative projects

Qualifications

• Eager to learn, proactive, and solution-oriented.
• Strong sense of responsibility and ability to manage multiple tasks under pressure.
• Service-oriented mindset with empathy and problem-solving abilities.
• Capable of working both independently and collaboratively.

Responsabilités

• Track and compare data between Xiaomi’s system and service provider systems daily.
• Collect and document user feedback from non-system channels.
• Compile and analyze data for replacement and refund orders.
• Execute DOA (Dead on Arrival) return operations under supervision.

Connaissances

Fluency in Chinese

Fluency in English

Proficiency in MS Office

Graphic design knowledge

Formation

Bachelor's (3rd year) to Master's degree in Electrical Engineering, Computer Science, or Telecommunication Engineering

Description du poste

About the Role

We are looking for a motivated and dynamic intern to join our Xiaomi France team. The ideal candidate is passionate about technology, eager to learn, and capable of contributing to both graphic design/brand communication as well as service operations. This position provides the opportunity to work closely with our Lead Designer and the wider marketing team, while also collaborating with cross‑functional teams on service order monitoring and customer support.

This internship will give you exposure to multiple areas of the business, from brand communication to operational excellence, in a fast‑paced and innovative environment.

Responsibilities

• Service Order Monitoring: Track and compare data between Xiaomi’s system and service provider systems daily; identify discrepancies, monitor logistics status, and follow up on abnormal orders (delays, lost parcels, etc.).
• Customer Feedback Support: Collect and document user feedback from non‑system channels (complaints, e‑commerce issues, etc.), and support teams in tracking progress of resolutions.
• Compile and analyze data for replacement and refund order
• Execute DOA (Dead on Arrival) return operations under supervision of relevant owners.

Qualifications

• Bachelor’s (3rd year) to Master’s student in Electrical Engineering, Computer Science, or Telecommunication Engineering (Master’s degree preferred).
• Availability: 35 hours/week, full‑time internship in Paris, starting as soon as possible for 4–6 months.
• Language skills: Fluency in Chinese and English; knowledge of French is a plus.
• Technical skills: Proficiency in MS Office (Excel in particular); graphic design knowledge is an advantage.
• Personal attributes:

Eager to learn, proactive, and solution‑oriented.

Strong sense of responsibility and ability to manage multiple tasks under pressure.

Service‑oriented mindset with empathy and problem‑solving abilities.

Capable of working both independently and collaboratively.

Why Join Us

• A unique opportunity to gain hands‑on experience in both marketing communication and service operations.
• The chance to work closely with the Lead Designer and a dynamic international team.
• Exposure to a wide range of projects in a fast‑paced and innovative tech environment.
• An internship experience that combines creativity, operational problem‑solving, and customer focus.
• A supportive environment that values learning, initiative, and growth.

About Xiaomi

Founded in 2010 and established in France since 2018, Xiaomi is a global technology leader dedicated to making innovation accessible to everyone. We design cutting‑edge smartphones and smart devices that connect seamlessly through the world’s largest consumer AIoT (AI + IoT) platform, with more than 904.6 million connected devices worldwide.

Through our Xiaomi Home app, users can easily control a wide ecosystem of products—from TVs, projectors, and electric scooters to earphones, smartwatches, and more—bringing convenience, fun, and intelligence to everyday life.

Recognized globally, Xiaomi was ranked 397th on the Fortune Global 500 in 2024 and listed among the TIME100 Most Influential Companies, reflecting our mission to deliver innovative products with the best quality‑to‑price ratio.

At Xiaomi, you’ll find a young, dynamic, and multicultural environment that empowers people to grow, take ownership, and shape the future of technology. If you’re looking to thrive in a fast‑growing, forward‑thinking company, Xiaomi is the place to be.