Africa Customer Supply Specialist

OneWeb; France; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading satellite communications provider is seeking a Customer Supply Specialist in France to manage logistics flows and ensure compliance with local import regulations. Candidates should have a Bac+5 degree and at least 3 years of experience in supply chain management. Fluent French and English are essential. The role supports operations in the DRC and Ivory Coast, offering opportunities for travel and professional growth.

Prestations

Flexible schedules

Hybrid/remote work options

Qualifications

• Minimum 3 years of experience in a similar business environment.
• Good knowledge of African countries & market.
• Knowledge of customs legislation.
• French / English written and spoken.

Responsabilités

• Manage the end-to-end logistics processes for orders.
• Monitor stock levels and conduct inventory reconciliations.
• Follow up orders for customers and manage return materials.
• Assist with administrative procedures related to the business.

Connaissances

Supply chain management

Logistics

Analytical skills

Communication

Ability to build relationships

Formation

University degree in management or business school (Bac+5)

Outils

Word

Excel

PowerPoint

Description du poste

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO‑LEO integrated global satellite operator.

As a leader in satellite communications, we provide global connectivity solutions – connecting businesses, communities, and governments around the world. We can connect you on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world.

Why Eutelsat Group?

• Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We are proud that one‑third of our executive team and 60% of our board are represented by women.
• Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer‑centricity, respect, and inclusivity as our guiding principles.
• Sustainability at Our Core: At Eutelsat Group, sustainability is more than just a word; it’s woven into our strategy. We’re dedicated to balancing social, environmental, and economic growth — both on Earth and in space.
• Work‑Life Balance: We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life. At Eutelsat Group, we are committed to supporting your well‑being and ensuring you have the flexibility you need to succeed both at work and at home.

Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology.

Who You Are:

You’re passionate about logistics, customer relation and team management. You enjoy working on challenge and satisfying customers. You are agile and open minded. You want to make a real difference in the world by offering a high level of service.

What You’ll Do:

The Customer Supply Specialist reports to the Customer Supply Manager Africa.

The Customer Supply Specialist covers dedicated region and customers. He/she performs all activities and tasks necessary to operate the orders deliveries all over the world.

The Africa Customer Supply Specialist mission is to organize the follow‑up and management of the logistics flow for the Konnect Africa entities in the Democratic Republic of Congo & Ivory Coast. This activity will mainly focus on all the offices attached to the DRC Hub & Ivory Coast.

What it Takes:

Summary of the position: For this position, a 360° understanding of the local government ecosystem through the ability to ensure compliance with current import regulations and the monitoring of sales activities is an asset. So, the Logistics & Customer Supply must:

• Manage the end‑to‑end process of the logistics flows related to the inbound flows/ Warehousing/ logistics preparation/ shipments/ Outbound deliveries through specific tools.
• Assist with administrative procedures related to the business (e.g. equipment approval by the regulator, etc.).
• Manage contractual relation with Supply Chain Partners and the warehouse.
• Monitor the stock level including the weekly, monthly inventories and the reconciliations of results.
• Follow up the orders to be prepared and shipped from warehouses to the customers.
• Monitor and manage all the return material for the dedicated customers through specific tools.
• Monitor the performance: operations and local costs.
• Animate the improvement action plan if any.
• Find alternatives to improve the solutions for Sales Team requests.
• Manage potential claims & delays for the assigned distribution partners.

The Africa Customer Supply Specialist has the following internal customers:

• Other teams of the Operations Direction
• Supply Chain Teammates
• Sales & Finance Team

The Africa Customer Supply Specialist is accountable for the KPI and the processes in his/her scope:

• KPI related to the leadtime (time to prepare & time to deliver)
• KPI related to the stock management (Inventory accuracy)
• KPI related to the cost (Average cost of storage / Kit outbounded / distribution channel in the country etc.)

Qualification – experience and skills:

• Minimum 3 years of experience in similar business environment.
• Good knowledge and experience of Supply chain & Logistics.
• Good knowledge of African countries & market.
• University degree in management or business school (Bac+5).
• Computer skills (Word - Excel - PPT).
• Knowledge of customs legislation.
• French / English written and spoken.
• Good Communication and able to work with a remote management team.
• Analytical & synthetical skills.
• Ability to build strong relationships with local partners and local administrative entities.
• Ability to adapt to organizational changes and for challenges.
• Capability to travel over DRC & Ivory Coast any time and in case of any need.

Where You’ll Be: Kinshasa or Issy‑les‑Moulineaux

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This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.