Accounting & General Client Success Manager

Infinity Business Services; Offre d’emploi; Hybride; EUR 45 000 - 65 000; Plein temps

Résumé du poste

A dynamic staffing solutions firm is seeking an Accounting & General Client Success Manager to lead remote teams and ensure client satisfaction. This role involves overseeing accounting operations, improving internal processes, and managing a team of virtual assistants. Ideal candidates will have a bachelor's degree in a relevant field, along with 3-5 years of experience in accounting and people management. Excellent communication and leadership skills are crucial for success in this remote position, which requires independent work during night shifts.

Qualifications

• 3–5 years of experience in accounting, operations, or team management roles.
• Strong understanding of bookkeeping and accounting processes.
• Experience managing remote or virtual teams is a strong advantage.

Responsabilités

• Oversee accounting operations handled by Accounting Virtual Assistants.
• Develop and improve SOPs, workflows, and quality control processes.
• Supervise administrative tasks handled by Admin VAs.

Connaissances

Leadership

Communication

Problem-solving

Formation

Bachelor’s degree in Accounting, Finance, Commerce, or related field

Outils

QuickBooks

Xero

Description du poste

Accounting & General Client Success Manager

Established in 2009, Infinity Business Services (IBS) has been providing world-class Virtual Staffing Solutions for over 16 years. We are a company with a strong focus on customer satisfaction. We work in an efficient and cost-effective fashion to provide the highest quality services with absolute accuracy and measuring up to the highest industry standards.

Job Description

This is a remote position.

About the Role:

We are looking for a highly organized and hands‑on Accounting & General Client Success Manager to lead and manage a team of Accounting Virtual Assistants and Administrative Virtual Assistants supporting US-based clients. The role requires strong accounting knowledge, people management skills, and operational oversight to ensure smooth day‑to‑day delivery, productivity, and client satisfaction.

Key Responsibilities

• Oversee accounting operations handled by Accounting Virtual Assistants (bookkeeping, reconciliations, AR/AP, payroll support, reporting).
• Review work quality and ensure compliance with client-specific accounting standards and timelines.
• Support month‑end and year‑end closing activities.
• Coordinate with clients on financial deliverables and clarifications when required.
• Manage, mentor, and monitor a team of Accounting VAs and Admin VAs.
• Assign tasks, track performance, and ensure timely delivery of work.
• Conduct regular check‑ins, performance reviews, and feedback sessions.
• Identify training needs and support onboarding of new virtual assistants.

Operations & Process Management

• Develop and improve SOPs, workflows, and quality control processes.
• Ensure adherence to internal processes and client expectations.
• Act as a point of escalation for operational or performance issues.
• Monitor productivity, utilization, and overall team efficiency.

Administrative & Client Support Oversight

• Supervise administrative tasks such as email management, scheduling, documentation, CRM updates, and data entry handled by Admin VAs.
• Ensure professional communication standards with US-based clients.
• Coordinate between clients and internal teams for smooth operations.

Requirements

Required Skills & Qualifications

• Bachelor’s degree in Accounting, Finance, Commerce, or related field.
• 3–5 years of experience in accounting, operations, or team management roles.
• Strong understanding of bookkeeping and accounting processes.
• Experience managing remote or virtual teams is a strong advantage.
• Excellent communication, leadership, and problem‑solving skills.
• Ability to work independently during night shifts.

Preferred Skills

• Experience working with US clients or US accounting processes.
• Hands‑on experience with accounting software such as QuickBooks, Xero, or similar tools.
• Strong documentation and SOP restos.
• Prior experience in a Virtual Assistant / BPO / KPO environment.