Account Manager (Construction Tech) - Remote-Friendly

Novade Solutions; Paris; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A fast-growing software start-up is seeking an Account Manager for a remote-friendly position to lead client relationships and support digital adoption. The ideal candidate will have 2-5 years of experience in account management, strong analytical skills, and the ability to drive change with clients. This hybrid role involves using data tools like Power BI to enhance client engagement and requires advanced communication skills in English. Join our dynamic team that actively collaborates across Europe.

Prestations

Personalized support for career development

Corporate events

Qualifications

• 2–5 years of experience in account management or customer success.
• Proven ability to train users and drive digital adoption.
• Practical knowledge of construction site operations.

Responsabilités

• Serve as the main point of contact for key UK clients.
• Drive change management including user training.
• Use data tools to build dashboards and present insights.
• Provide technical assistance and troubleshoot issues.
• Monitor account health and ensure retention.

Connaissances

Analytical skills

Troubleshooting skills

Communication skills in English

Passion for technology

Outils

Power BI

Excel

Description du poste

Account Manager (Construction Tech) - Remote-Friendly

Our mission

Headquartered in Singapore and with offices all around the world (France, Morocco, India, Hong Kong, UK, ...), we are a fast-growing software start-up developing cloud and mobile applications for the Building and Construction Industry. Our mission is to help customers improve productivity, quality and safety. Our solutions are used daily by thousands of professionals. We are expanding our product portfolio as well as our presence across Asia and Europe.

We are looking for an Account Manager based in London or Paris as soon as possible.

Your role

Here are the different tasks you will do on a daily basis:

• Serve as the main point of contact for key UK clients, managing relationships and supporting their digital adoption.
• Drive change management, including onboarding, workflow digitization, training, and ongoing user support.
• Use Power BI (and similar tools) to build dashboards, analyse client data, and present insights that support decision-making.
• Provide technical assistance, troubleshoot issues, and coordinate with Product and Development teams to resolve them.
• Facilitate client workshops, reviews, and training sessions to boost engagement and ensure platform success.
• Monitor overall account health, track progress, and ensure strong retention across assigned accounts.
• Support the sales team as a tech sales expert.

Your future team

At Novade, you will join a friendly team across EMEA. The european team works from various locations in Europe, coming together in Paris twice a month and meeting regularly for company events.

Your profile

Your strongest attributes

• Passion for technology
• Advanced written and verbal communications skills in English
• Independent, strong analytical & troubleshooting skills
• Practical knowledge of how construction sites operate

What you need for this role

• 2–5 years’ experience
• Experience in account management / customer success
• Proven ability to train users, drive adoption, and build strong client relationships
• Experience with construction management software, field apps, or digital transformation projects (business backgrounds considered with strong technical aptitude)

Nice-to-have skills

• Experience writing scripts, API integrations, or building dashboards
• Comfortable with data tools (Power BI, Excel, etc.)
• Written and verbal communications skills in French

What we propose

• CDI (full-time permanent position)
• Hybrid (depending of your location)
• Personalised support for career development within the company
• Corporate events
• Salary will depend on location and experience

Recruitment process

• First selection on resume
• Discussion with a member of the team
• Interview with the team manager
• Final interview