Vacantes en Tarragona, España

Join to apply for the Client Support Associate (Work From Home) role at Persona.

Persona is a talent agency that recruits, trains, and staffs talented remote professionals. This is an opportunity to work closely with the future Googles, Facebooks, and Amazons of the world—building out their organizations and helping them reach the next level of success. We support everyone we hire with training, mentoring, and technology resources to help them do their best.

We are seeking a proactive and driven Client Support Associate (CSA) to ensure best-in-class customer experience and maintain consistency in all customer interactions. This role is integral to our growth and success, involving direct engagement with clients as a front-line representative.

• Provide prompt, accurate, and friendly customer service.
• Respond to customer and vendor inquiries through text, calls, tickets, and emails.
• Collaborate cross-functionally to resolve customer issues ranging from billing to technical challenges.
• Utilize a customer-focused, needs-based approach to educate and support clients as needed.
• Maintain a strong work ethic with a total commitment to customer satisfaction daily.

• Less than one year of proven experience in customer support.
• Preferred experience in a customer-driven, remote work environment.
• Exceptional communication skills across telephone, email, and text, with high attention to detail.
• Strong technical/computer skills, including the use of multi-screen systems.
• Basic understanding of networking and familiarity with video streaming protocols (RTSP, SMTP, HTTP).
• Structured and self-motivated approach to achieving weekly, monthly, and quarterly goals.
• Passionate about customer service and eager to learn new software.
• Fully fluent in English
• Ability to commit long-term and full-time
• Ability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)
• This position is for serious, career-oriented candidates

• Best salaries in the industry
• Permanent ability to work from anywhere in the world
• Opportunities for growth and advancement
• A fast-paced and collaborative environment
• Warm and friendly company culture
• Full benefits

• Health insurance subsidy
• Unlimited paid time off (paid sick and vacation leaves)
• Annual bonuses based on performance
• Monthly tech allowance
• Opportunity to be paid in your currency of choice

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales, Business Development, and Project Management
• Industries: Staffing and Recruiting

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