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Job summary
A technology support company is seeking a Remote Customer Service Representative for tech and audio support to join their dynamic team. The position offers a competitive salary of €19,634 gross/year plus a performance bonus, along with full paid training. Fluent German and strong English skills are required. This role can be fully remote from mainland Spain, with a hybrid option for Barcelona residents.
Benefits
Qualifications
- Fluency in German and a solid command of English.
- Great communication and customer care skills.
- Experience or interest in audio products, wireless networking & live music tech.
- Familiarity with Windows and macOS.
- Prior experience in tech support or a fast-paced customer service role.
Responsibilities
- Assist customers through incoming support requests.
- Troubleshoot incidents requiring deeper technical know-how.
- Resolve issues related to specialized products like SoundTouch.
- Keep users updated with resolution progress.
Skills
Tools
Remote Customer Service Representative – Tech & Audio Support (Spain, Mainland Only)
Remote from anywhere in mainland Spain (excluding islands) or hybrid from our Barcelona office
Full-time · Temporary contract
Join a dynamic, multilingual team supporting innovative brands across industries like technology, travel, fashion, and finance.
What’s in it for you?
- Competitive base salary 19,634 euros gross/year+ performance bonus
- Full paid training (no prior experience needed!)
- Work-from-home setup available across mainland Spain
- Hybrid if you live in Barcelona
- 39h/week schedule: Monday–Friday between 09:00 and 20:00
- Assist customers through incoming support requests
- Troubleshoot incidents requiring deeper technical know-how
- Resolve issues related to specialized products like SoundTouch
- Keep users updated with resolution progress
What we’re looking for:
- Fluency in German and a solid command of English
- Great communication and customer care skills
- Experience or interest in audio products, wireless networking & live music tech
- Familiarity with Windows and macOS
- Prior experience in tech support or a fast-paced customer service role
Please note: Remote work is only available from mainland Spain. Applications from residents in the islands unfortunately cannot be considered for remote roles.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.