VP, Customer Experience Platforms

Dow Jones Factiva; Barcelona; Presencial; EUR 100.000 - 150.000; Jornada completa

Descripción de la vacante

A leading company is seeking a VP of Customer Experience Platforms to lead the strategy for centralized platforms aimed at enhancing customer engagement and revenue. The role involves collaboration across teams to implement innovative solutions and drive product development in a competitive media environment.

Servicios

Comprehensive Healthcare Plans

Extra paid Time Off

Remote work options

Meal benefit

Retirement Plans

Family Care Benefits

Subscription Discounts

Employee Referral Program

Formación

• Minimum of 15 years of experience in product management.
• History of delivering platforms in an international subscription media environment.

Responsabilidades

• Create product strategy for messaging and personalization platforms.
• Collaborate with engineering and design teams for platform development.
• Drive product strategy to implementable roadmap.

Conocimientos

Analytical

Problem-Solving

Communication

Leadership

Descripción del empleo

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About Our Organization

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq : NWS, NWSA; ASX : NWS, NWSLV).

About Our Organization

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq : NWS, NWSA; ASX : NWS, NWSLV).

About The Team

Our Technology team drives the evolution of our Technology, Engineering, Data, Product and User Experience functions. With a keen focus on delivering cutting-edge solutions, we shape the digital landscape for our customers, readers, and users. From revolutionizing visuals to optimizing tools and harnessing the power of data, mobile, video, and social platforms, our team is committed to providing a seamless and immersive experience across all touchpoints. Collaborating closely with our newsrooms and strategic partners, we spearhead the development of groundbreaking products and technologies.

About The Role

Reporting to the Head of Product and Design, we are seeking an experienced and visionary VP of Product to lead the strategy for the development of centralized platforms that will help drive customer experience, engagement and revenue. Platform areas include messaging, personalization and market data.

You Will

• Create the product strategy for critical platforms including messaging & message targeting, personalization and market data and aligned with business needs and user insights.
• Drive from product strategy to an implementable roadmap delivering business and user value, track to metrics and KPIs
• As these platforms span B2B and B2C, work across a wide range of stakeholders and drive to the best alignment across competing needs and goals
• Collaborate with engineering and design teams to ensure successful platform development and implementation.
• Stay abreast of industry trends and emerging technologies related to customer experience platforms.Stay informed about emerging trends and technologies related to customer experience platforms, particularly in the areas of messaging and personalization, such as AI-driven personalization, real-time behavioral messaging, and omnichannel messaging platforms.
• Ensure appropriate customer research is driving strategic approaches
• Serve as a product management leader helping grow the skillsets of direct reports and the broader product management team
• Work with marketing and sales teams to align platform capabilities with go-to-market strategies.

You Have

• Minimum of 15 years of experience in product management
• History of delivering platforms and driving modernization in an international subscription media environment
• Deep experience with messaging and targeting platforms to drive engagement and return to site in a media environment
• Track record of managing platform roadmaps in environments with highly competing products
• Proven track record of successfully launching and scaling complex software products
• Strong understanding of UI / UX principles and their impact on user engagement
• Excellent analytical and problem-solving skills
• Outstanding communication and presentation skills
• Demonstrated ability to lead and influence cross-functional teams
• Knowledge of data analytics and its application in product strategy
• Familiarity with emerging technologies and trends in UI development
• History of successful stakeholder management at executive levels
• Comprehensive Healthcare Plans for you and your family (paid by Dow Jones)
• Extra paid Time Off (30 days of holidays / year)
• Possibility to work remotely for 3 months / year (desplazamiento program)
• One week of remote work per quarter
• Meal benefit with Pluxee (171€ / month on top of your salary)
• Retirement Plans (Dow Jones will pay 2% of a members Pensionable Salary and match employee contribution up to a maximum of 3 %).
• Family Care Benefits & Caregiving Support
• Subscription Discounts
• Employee Referral Program
• These benefits are subject to be reviewed by Dow Jones at any time.

Reasonable accommodation : Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO / AA / M / F / Disabled / Vets. We strongly encourage applications from all qualified individuals, including women, people with disabilities, and those from underrepresented groups. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and / or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area : Dow Jones - Technology

Job Category : Software Product Engineering

Union Status

Non-Union role

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Seniority level

Seniority level

Executive

Employment type

Employment type

Full-time

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