Travel Counselor - AHS - Part time

American Express Global Business Travel; España; A distancia; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A leading travel management company in Spain is seeking a Travel Consultant to provide exceptional service to corporate clients. The role involves arranging travel, ensuring compliance with policies, and resolving customer inquiries. Ideal candidates will have expertise in GDS systems and a strong understanding of the travel industry. Join a diverse team committed to excellence in client service and be part of a collaborative work environment.

Servicios

Health and welfare insurance

Retirement programs

Parental leave

Flexibility in work schedule

Access to learning courses

Travel perks from major providers

Formación

• Passion for excellence in client service.
• Native expertise in Global Distribution Systems.
• Strong verbal and written communication skills.
• Attention to detail and integrity.
• Understanding of both business and leisure travel.
• Independent problem-solving skills.
• Team-oriented with openness to feedback.

Responsabilidades

• Advise and arrange travel for corporate business customers.
• Conduct analysis and research on travel options.
• Arrange domestic and international business travel.
• Ensure compliance with travel policies.
• Provide positive telephone service and respond to requests.
• Coach and mentor team members to improve service.

Conocimientos

GDS expertise (Sabre, Apollo, Amadeus, Galileo)

Professional communication

Client service excellence

Attention to detail

Integrity

Travel industry understanding

Independently resolving customer issues

Teamwork

Descripción del empleo

Overview

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.

What You’ll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
• We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise (Sabre, Apollo, Amadeus and / or Galileo)
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Team and Schedule

Our Traveler Care team is a 24 / 7 operation. We have specific colleagues dedicated to the night shift; however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.

Location

Spain

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

For Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the privacy notice.

What if you don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!