Trainee IT Service Management

JR Spain; España; Presencial; EUR 30.000 - 50.000; A tiempo parcial

Descripción de la vacante

A growing company is looking for a Trainee in IT Service Management to gain hands-on experience in an enterprise-wide IT framework. The ideal candidate should be a student in IT or a related field, have knowledge of Microsoft Office, and possess analytical and organizational skills. Responsibilities include supporting the Service Management team, documenting processes, and developing performance metrics.

Formación

• Student in Information Technology, Economics, ADE or similar.
• Good knowledge of Microsoft Office (Excel, Powerpoint, Word).
• Basic understanding of ITIL.

Responsabilidades

• Support the team by understanding how the processes are applied in ServiceNow.
• Improve Service Management Governance Manuals by enhancing and documenting processes.
• Support in setting up key performance indicators and metrics.

Conocimientos

Communication skills

Organizational skills

Analytical skills

Ability to work independently

Educación

Student in Information Technology, Economics, ADE or similar

Herramientas

Microsoft Office

Descripción del empleo

Social network you want to login/join with:

Werfen has recently set up a Service Management Office. As a trainee you will have the opportunity to gain hands-on experience in IT Service Management as Werfen has implemented an enterprise-wide IT Service Management framework. With this, processes like Incident, Service Request, Change and Problem Management have been introduced following industry best practices (ITIL), policies and procedures. Now the team has started to work on the next phases of the ServiceNow roadmap.

Key Accountabilities

As a trainee you can join this exciting journey by supporting the team by:

• Understand how the processes are applied in ServiceNow
• Improving Service Management Governance Manuals by enhancing and documenting processes
• Support in setting up key performance indicators and metrics for monitoring, measuring and managing the performance of systems and services
• Support the team in organizational change management activities

Networking/Key relationships

• Leadership team of Global Technologies and Services
• PMO
• Diverse stakeholders from IT team

Minimum Knowledge & Experience required for the position:

• Student in the area of Information Technology, Economics, ADE or similar
• Good knowledge of Microsoft Office (Excel, Powerpoint, Word)
• Basic understanding of ITIL

Skills & Capabilities:

• Ability to work independently and take decisions in alignment with project team
• Good communication and organizational skills
• Being analytical, organized and collaborative
• Fluent English is mandatory

No

Managing Work

Effectively managing one’s time and resources to ensure that work is completed efficiently.

Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results.

Building Partnerships

Developing and leveraging relationships within and across work groups, including cross-functional groups, to achieve results.

Decision Making

Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.

Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas and implementing solutions.

Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.