TOD'S - Assistant Store Manager - Corner ECI Diagonal Barcelona

TOD'S; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A luxury fashion brand in Barcelona seeks an experienced Store Manager to assist with commercial development and team leadership. The ideal candidate has 3-4 years of retail experience and at least 2 years in team management, with strong luxury sales capabilities. Fluency in Spanish and English is required. This role offers the opportunity to work in a prestigious brand environment focused on customer experience and brand image.

Formación

• 3/4 years store experience.
• 2 years minimum team management experience.

Responsabilidades

• Assist the store manager in commercial development.
• Develop the store sales turnover.
• Participate in team organization and employee integration.
• Ensure compliance with brand image and store procedures.

Conocimientos

Management

Luxury sales and hospitality techniques

Result orientation (mastery of different KPIs)

Client oriented

Organization, responsiveness and adaptability

Written and oral communication

Fluent Spanish

Fluent English

Descripción del empleo

Mission

Assist the store manager in the commercial development of the store, respect for brand image and customer experience within the store.

Main activities

Develop the store sales turnover:

• Implement TOD'S sales policy within the store
• Setting of sales objectives and periodic analysis of the results achieved
• Implementation of the selling ceremony in accordance with the Brand guidelines
• Highlighting of the store's products in accordance with the brand's visual policy and in collaboration with the visual merchandising department
• Set up CRM actions in order to develop the customer database
• Coordinate Trade marketing events
• Analyze sales reports and customer feedback
• Propose action plans in order to exceed the set objectives and increase sales turnover
• Check invoicing and compliance with collection procedures
• Ensure good stock management: control of restocking, participation in the organization of inventories and control of discrepancies, sell-through analysis

Team management

• Participate in the organization of the activity of the store: planning, determine collective and individual actions
• Support and organize communication to store staff: lead daily briefings and other meetings, set and monitor individual goals, identify areas for improvement
• Participate in the integration of new employees: training in processes and procedures, various trainings, etc.
• Contribute to the motivation of the sales team: evaluate its employees and ensure the follow-up of development actions

Ensure brand image

• Ensure that the store is perfectly displayed while respecting the visual identity of the Brand and the company’s commercial policy
• Ensure compliance with customer service guidelines: post-sales service management, customer requests, etc
• Ensure compliance with operating rules and procedures within the store

Profile

Experience

• 3/4 years store experience
• 2 years minimum team management experience

Specific skills

• Management
• Luxury sales and hospitality techniques

Aptitudes

• Result orientation (mastery of different KPIs)
• Client oriented
• Organization, responsiveness and adaptability
• Written and oral communication
• Knowledge / sensibility of the world of luxury and fashion, and in particular of shoes
• Fluent Spanish and English