Technical Service Technician

Avantor; Barcelona; Presencial; EUR 35.000 - 45.000; Jornada completa

Descripción de la vacante

A leading life sciences company in Spain is seeking a Technical Support Specialist to ensure timely responses to clients and manage technical support activities. This role requires a minimum of 2 years of experience in a Technical Service department, along with knowledge of laboratory equipment. The ideal candidate will have strong communication skills and a technical background in electricity or electronics. Competitive benefits are offered, including a company car and private healthcare.

Servicios

Company car or car allowance

Bonus

Private healthcare

Pension

Life insurance

Reward schemes

Formación

• Minimum 2 years experience in a Technical Service department.
• Proficient in electrical connections, pipe connections, and software configuration.

Responsabilidades

• Ensure appropriate and timely response to clients.
• Control maintenance contract conditions and ensure compliance.
• Minimize impact of obsolete materials stored in stock.
• Telephone and remote support to clients.

Conocimientos

Knowledge of laboratory equipment

Knowledge of HPLC

Knowledge of electricity and electronics

Experience in repairing laboratory instrumentation and equipment

Basic Word and Intermediate Excel

Basic Outlook

English level B1

Educación

FPII, CFGS in Electricity, Electronics, or technical engineering in science fields

Herramientas

CRM: Hermes

Descripción del empleo

Job Summary

We put science into motion to create a better world, and we have been doing so for over 100 years.

Through our diverse and passionate global workforce of 14,000+ professionals, we have become a trusted provider of mission-critical products and services for clients in the biopharmaceutical, healthcare, education, government, advanced technologies, and applied materials industries.

Thanks to our global infrastructure, our team's contributions reach many parts of the world, making a profound and positive impact on people's lives.

If you want to help us solve the world's most complex challenges and join an inclusive community that supports your professional development, you belong here with us.

Apply now and help us forge new paths to create a better world!

Responsibilities

• Ensure appropriate and timely response to clients.
• Guarantee proper development of technical support from installation to periodic reviews.
• Control maintenance contract conditions and ensure compliance.
• Verify understanding and effective application of training provided to clients.
• Minimize the impact of obsolete or expired materials stored in stock.
• Control material expenses, aiming to minimize costs.
• Ensure the accuracy and reliability of managed information.
• Resolve received incidents according to ISO criteria.

Activities

• Preparation and installation of equipment: electrical connections, pipe connections, software configuration.
• Maintenance and qualification of equipment.
• Repair of faults.
• Telephone and remote support to clients.
• Client training.
• Administrative management of technical support provided (service reports, manuals, etc.).
• Contact manufacturers for technical information and parts.
• Stock and spare parts control.

Required Profile

• FPII, CFGS in Electricity, Electronics, or technical engineering in science fields.
• Minimum 2 years experience in a Technical Service department.
• Knowledge of laboratory equipment.
• Knowledge of HPLC.
• Knowledge of electricity and electronics.
• Experience in repairing laboratory instrumentation and equipment.
• Office: Basic Word, Intermediate Excel, Basic Outlook.
• CRM: Hermes.
• English level B1.

Additional Information

Benefits will depend on the country of employment; our Talent Partners will clarify all details:

• Company car or car allowance.
• Bonus.
• Private healthcare.
• Pension.
• Life insurance.
• Reward schemes.

Avantor Sciences is an equal opportunity employer. We are committed to building a diverse, equitable, and inclusive culture where every associate is empowered to grow, succeed, and shape our evolving culture.

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