Tech Support Agent - French Speakers - Hybrid Work

CPM; Barcelona; Presencial; EUR 21.000; Jornada completa

Descripción de la vacante

A leading customer service company in Barcelona is seeking a Technical Support agent. Your role involves handling tech queries over email and chat, requiring fluent French and a high level of English. This position offers a hybrid working model, full training, and 24 holiday days per year. Join a diverse team focused on customer satisfaction in a high-growth environment.

Servicios

Employee Assistance Program

Discounted Private Health Insurance

Referral Program

Access to specialised LinkedIn training courses

Employee Benefits Club

Formación

• A fluent level of French (spoken and written).
• A high level of English.
• You are very well organised and have excellent interpersonal skills.

Responsabilidades

• Understand and respond to client's requests.
• Analyse the client's situation to reply quickly.
• Identify technical incidents and provide solutions.

Conocimientos

Fluent French

High level of English

Excellent interpersonal skills

Organizational skills

Descripción del empleo

Our Client Netatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly. As a Technical Support agent, you will handle tech queries over email and chat and strive for first-contact resolution.

Responsibilities

• Understand and respond to client's requests.
• Analyse the client's situation to reply to them quickly and efficiently.
• Identify technical incidents, apprehend them, and provide an appropriate solution.
• Offer adequate solutions with a positive approach.
• Organise product returns and follow up on exchanges and repairs.

Requirements

• A fluent level of French (spoken and written).
• A high level of English.
• You are very well organised and have excellent interpersonal skills.
• You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions.
• Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range.
• You know how to work within a team.
• You adjust quickly to new environments, and you can follow procedures and deal with deadlines.

Benefits

• Starting Date : September or October 2025.
• Salary : 21.000€ gross per year.
• Working hours : Full Time (39 hours per week) - Monday to Friday from 9 am to 6 pm.
• Fully Paid Trainingthat optimally prepares you for your job - 2 weeks (full time and office-based).
• 24 holiday daysper year on a full-time basis.
• Work Model : Hybrid working model.
• Location : Barcelona, Spain

Additional Benefits

• Employee Assistance Program- Free, confidential, and impartial guidance and support.
• Option to sign-up forDiscounted Private Health Insurance.
• Referral Program : Refer a Friend and get a Referral bonus.
• Access to specialisedLinkedIn training courses.
• Employee Benefits Club-a wide range of exclusive perks and rewards as a valued member of our organisation.
• Best-in-classpeople engagement activitiesand programs.
• Ongoingtraining and developmentand an opportunity for you to cultivate a new and exciting career in a high-growth environment.

About us

At CPM, we believe in fostering a culture ofcare, curiosity, and achieving together. This isn't just a slogan – it's reflected in the incredible opportunities we offer, how we do our work and the way we interact among each other, with customers and clients.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

WeCare #WeAreCurious #WeAchieveTogether