Swedish Customer Support Representative Barcelona, Spain

Financecolombia; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Customer Support Representative to join their vibrant team in Barcelona. In this full-time role, you will be the essential point of contact for customers, providing stellar support and resolving inquiries efficiently. With a focus on delivering excellent service, you'll collaborate with a dynamic group of professionals in a friendly environment. Enjoy a work-life balance with a Monday to Friday schedule and the opportunity for salary growth after your first seven months. If you are passionate about customer service and want to make a positive impact, this is the perfect opportunity for you.

Servicios

Competitive salary

Work-life balance

23 days of paid annual leave

Dynamic team environment

Guidance and tools for development

Formación

• Fluent in Swedish and proficient in English, with strong communication abilities.
• 1+ year of customer service experience preferred.

Responsabilidades

• Respond to customer inquiries via phone, email, or chat.
• Maintain product knowledge to assist customers accurately.
• Escalate complex issues to senior team members.

Conocimientos

Swedish (written and spoken)

English proficiency (B2 level)

Customer service experience

Communication skills

IT skills (Windows, MS Office)

Descripción del empleo

Swedish Customer Support Representative Barcelona, Spain

Job Openings: Swedish Customer Support Representative in Barcelona, Spain

About the Job

Position: Customer Support Representative
Location: Barcelona, Spain (On-site)
Employment Type: Full-time

Join our vibrant and supportive team in Barcelona! As a Customer Support Representative, you'll be the go-to person for helping customers resolve issues, provide excellent service, and ensure a smooth experience for all.

Key Responsibilities

1. Respond to customer inquiries via phone, email, or chat, delivering quick and efficient resolutions.
2. Maintain up-to-date knowledge of products and services to assist customers accurately.
3. Escalate any complex issues to the senior team, ensuring high-quality service.
4. Record interactions in the system and meet the agreed service level agreements (SLA).
5. Collaborate with your team on special projects when needed.
6. Provide coverage for team members during absences and work with different teams when required.
7. Take ownership of issues, ensuring complete resolution or escalation when necessary.

Requirements

1. Native/Fluent in Swedish (both written and spoken) + English proficiency (B2 level).
2. 1+ year of customer service experience.
3. Automotive industry knowledge or experience with electric vehicles is a plus.
4. Strong IT skills with experience in Windows, MS Office, and internet configuration.
5. Excellent communication skills and the ability to handle customer inquiries effectively.

What We Offer

1. Competitive salary based on experience, with a salary increase after the 7th month.
2. Work-life balance: Monday to Friday, 08:00 AM - 05:00 PM schedule.
3. 23 days of paid annual leave.
4. A dynamic, creative, and friendly team environment.
5. Guidance and tools to help you reach your full potential.

Ready to make an impact? Apply now and join a supportive, positive work culture in beautiful Barcelona!