Support Agent BRLATAM

FeverUp; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading event management company is seeking a Support Agent based in Madrid to join their collaborative team. The role involves providing operational and administrative support to ensure seamless processes. Required skills include fluency in English and Portuguese, strong attention to detail, and familiarity with tools like Jira and Slack. This remote position offers a flexible schedule and the opportunity to grow within a dynamic environment.

Servicios

Flexible schedule

Collaborative international team

Opportunity for growth

Formación

• Fluent in English and Portuguese, Spanish is a plus.
• Experience in structured operations support or administrative roles.
• Comfort with tools like Jira, Slack, Airtable, Google Workspace.

Responsabilidades

• Keep internal tools updated and organized.
• Coordinate with Producers and Project Managers.
• Assist with event setup and quality checks.
• Perform back office updates.
• Support invoicing processes and coordination with Finance.
• Help with venue research and initial outreach.

Conocimientos

Fluent in English

Fluent in Portuguese

Strong attention to detail

Process orientation

Proactive problem-solving

Experience with Jira

Experience with Airtable

Experience with Slack

Ability to juggle tasks

Descripción del empleo

Were Hiring: Support Agent SSI BR/LATAM (Remote Full-Time Based in Madrid) Remote from Madrid Flexible 8-hour shift 1-hour break (5 days/week)

Are you fluent in English & Portuguese? Do you enjoy structured work, cross-functional collaboration and solving operational puzzles? We're looking for a Support Agent to join our SSI team working behind the scenes to bring magical experiences to life across the BR/LATAM region.

What Youll Do

As a Support Agent youll play a key role in supporting our internal teams ensuring that processes run smoothly and details are always on point. Youll manage a variety of administrative and operational tasks:

Internal & Cross-Team Support

• Keep internal tools (Jira Slack Airtable) updated and organized
• Coordinate with Producers and Project Managers on day-to-day needs
• Assist in maintaining visibility across tasks, deadlines and project progress

Operational & Administrative Support:

• Assist with event setup and quality checks using internal tools
• Perform back office updates and ensure information is accurate and consistent
• Support invoicing processes and coordinate with the Finance team
• Help with venue research and initial outreach
• Contribute to budget tracking and cost allocation
• Prepare and manage contracts

Youll work closely with our team spread across LATAM, Madrid and remotely contributing to the smooth operation of some of Fevers most beloved scalable experiences.

What You Bring

• You live in Madrid and are legally eligible to work here
• You speak English & Portuguese fluently. Spanish is a plus!
• Experience in structured operations support or admin roles
• Strong attention to detail, process orientation and follow-through
• Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn)
• A team-first mindset, clear communicator and proactive problem-solver
• Ability to juggle tasks and priorities in a fast-paced environment
• Bonus: Familiarity with events production or the music industry

Why Join Us

• Work remotely with a flexible schedule
• Join a collaborative international and fast-paced team
• Help shape the backstage of magical scalable experiences
• Learn about event production internal workflows and scalable operations
• Room to grow and take on new challenges as the team evolves

We welcome people from all walks of life; if this role excites you and youre motivated to learn and contribute we want to hear from you.

This role is located in Madrid.

#LI-Fulltime #LI-Remote

Required Experience:

Unclear Seniority

Key Skills Computer Science,Continuous Integration,Fraud,Intake Experience,Law Enforcement,Usability,Analysis Skills,Computer Forensics,Driving,Teaching,Counterintelligence,Sass

Employment Type : Full Time

Experience: years

Vacancy: 1