Software Support Specialist

Bystronic Software; Madrid; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A global technology company is seeking a Software Support Specialist to provide technical support for CAD/CAM and data analytics applications used in sheet metal processing. The ideal candidate will have a technical background, at least 1 year of experience in software support, and proficiency in English. Responsibilities include diagnosing software issues, training users, and ensuring software installations are completed effectively. This role offers a hybrid work model and opportunities for personal development.

Servicios

Permanent contract

Individual learning & development programs

Salary and benefits aligned with market

Formación

• 1+ years’ experience in software support or technical customer service.
• Experience in diagnosing and resolving software issues.
• Ability to document issues clearly and effectively.

Responsabilidades

• Provide technical customer support for CAD / CAM, MES, and data analytics applications.
• Diagnose and resolve reported software issues.
• Escalate complex issues when necessary.
• Install and configure software applications on customer systems.
• Provide remote or on-site training when required.

Conocimientos

Problem-solving mindset

Excellent communication skills

Customer-oriented attitude

Proficiency in English

Experience with CAD / CAM software

Experience with MES and ERP applications

Educación

Technical background in Computer Science or Engineering

Descripción del empleo

Overview

We are Bystronic, a global technology company in the metal industry. We are looking for people who support us in creating innovative solutions that drive our business forward. Our focus is on automating the complete material and data flow across the laser cutting and bending value chain.

In a nutshell, we are on our journey to become the benchmark in software engineering for the sheet metal industry, and we are seeking a Software Support Specialist.

What you will do

• Provide junior technical customer support for CAD / CAM, MES, and data analytics applications used in sheet metal processing.
• Diagnose and resolve software issues reported by customers via phone, email, or ticketing system.
• Escalate complex issues to 2nd level support team, internal development or engineering teams, ensuring clear documentation.
• Install, configure, and update software applications on customer systems.
• Cooperate with technology support teams to diagnose and resolve issues related to our advanced manufacturing systems.
• Provide remote or on-site training when required.

What you need to succeed

• Technical background: Computer Science, Industrial / Mechanical / Telecommunication Engineering or similar technical background.
• 1+ years’ experience in software support or technical customer service.
• Proficiency in English. Dutch knowledge is a plus.
• Problem-solving mindset and strong analytical ability.
• Excellent communication skills and customer-oriented attitude.
• Experience with CAD / CAM software, MES and ERP applications.
• When needed, travel to subsidiaries or customer on-site locations to lead and direct upgrades, training, meetings and presentations.

What’s in it for you

• Permanent contract.
• The opportunity to create a real impact on the sheet metal industry businesses facing complex scenarios and solving critical problem-space.
• Multidisciplinary teams with a variety of skills, perspectives, and backgrounds working in small tribes using agile methodologies.
• Individual learning & development programs, including language courses, Microsoft certifications, and participation in technical conferences.
• Salary and benefits aligned with the market and your experience.
• Hybrid work model.

People power our purpose

Imagine working in an environment that helps take the company to the next level, where your passion, values, and skills truly matter. At Bystronic, this can become your reality. Our people are the advantage that fuels and sustains our ambitions and long-term success. Together, we have created a culture where employees are at the center, inspiring us to make decisions that best serve and align with our purpose.

As much as we are a technology-driven business, real change is driven by people.

Interested?

Does this versatile challenge appeal to you? Then we look forward to meeting you! You can submit your application at