Service Operations Director

Mur&Partners SLU; Madrid; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A leading service operations company in Madrid is seeking a Service Operations Manager to oversee and optimize field service, refurbishment, and equipment delivery processes. The ideal candidate will have a strong background in leadership, cost management, and sustainability initiatives. A B. Sc. in Business or Engineering is required, along with proficiency in Spanish and English. This position offers an opportunity to drive operational excellence and customer satisfaction in a dynamic environment.

Formación

• Leadership in managing service operations teams.
• Proficient in Spanish and English languages.
• Experience with cost control and operational KPIs.

Responsabilidades

• Lead field service operations and technician scheduling.
• Manage budgets and contribute to service operations profitability.
• Collaborate with IT to improve service quality.

Conocimientos

Leadership

Operational Excellence

Cost Control

Customer Satisfaction

Sustainability Initiatives

Educación

B. Sc. in Business or Engineering

Master in Business Management / Administration

Descripción del empleo

Mission

Lead the endtoend services operations in Iberia. Ensure optimal performance of field service operations, refurbishment operations, equipment delivery and lifecycle management of beverage / HORECA equipment. You will drive operational excellence, cost control, customer satisfaction and align operations with the companys sustainability goals. Improve business financial results and deliver budgeted P&L costs.

Key Responsibilities

• Lead and manage service operations teams : field service, technician scheduling and dispatch, refurbishment centers, equipment delivery, and spare parts distribution.
• Manage budgets, costcontrol, forecasting, serviceoperating P&L and contribute to profitability of service operations.
• Define and monitor operational KPIs such as firsttime fix rate, equipment uptime, cost per repair, spareparts inventory turns, refurbishment throughput.
• Optimize equipment delivery by aligning with the logistics team.
• Review and establish SOPs to improve productivity and cost.
• Focus on sustainability by contributing actively to secure ECOVADIS Certification and Score Improvement
• Embed and drive the circular economy agenda : maximize reuse of recovered parts, minimize waste, support sustainable resourcemanagement initiatives.
• Collaborate with IT / Systems team to elevate service quality and efficiency.
• Build, mentor and lead a highperforming operations team, ensuring strong culture, compliance (health & safety, quality, GDPR) and operational governance.
• Interface with customers to ensure high service reliability, customer satisfaction and longterm service contract retention.

Qualifications

• B. Sc. in Business or Engineering
• Master in Business Management / Administration will be an asset
• Proficient user of Spanish and English language
• IT literate

Please note that it is important to complete all the required information fields in order to apply correctly for the position