Senior Strategic CSM – Finance SaaS (Remote, DE/EN)

Serrala; Madrid; Híbrido; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A global leader in finance process automation is looking for a Senior Customer Success Manager to maintain customer health scores, conduct quarterly business reviews, and develop tailored success plans. The ideal candidate will have a bachelor's degree in Business or Finance, along with experience in a senior customer success role within a B2B SaaS environment. Proficiency in German and English (C1) is essential. This position supports a hybrid/remote work model stationed in Madrid.

Formación

• Mandatory experience in Finance and in a Senior Customer Success role within a B2B SaaS environment.
• Proven track record of driving commercial goals (retention and/or expansion).
• Native or bilingual proficiency in German, with strong command of English (C1).

Responsabilidades

• Maintain accurate health scores to drive proactive customer success.
• Conduct quarterly business reviews to showcase value delivered.
• Develop tailored success plans to maximize product value.
• Capture customer feedback to inform product development.

Conocimientos

Customer success strategies

Commercial Acumen

Stakeholder engagement

Educación

Bachelor's degree in Business, Finance or a related field

Herramientas

Salesforce

Jira

Freshdesk

Confluence

Qlik

Descripción del empleo

A global leader in finance process automation is looking for a Senior Customer Success Manager to maintain customer health scores, conduct quarterly business reviews, and develop tailored success plans. The ideal candidate will have a bachelor's degree in Business or Finance, along with experience in a senior customer success role within a B2B SaaS environment. Proficiency in German and English (C1) is essential. This position supports a hybrid/remote work model stationed in Madrid.