Senior L2 Technical Support Engineer – SaaS & Cloud

Celonis; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading process intelligence firm is seeking a 2nd Level Technical Support Engineer in Madrid. The role involves providing expert technical analysis, handling complex customer issues, and contributing to continuous improvement initiatives. Candidates should have a Bachelor's degree in Computer Science or related field, with a minimum of 3 years in Technical Support experience. Proficiency in cloud technologies and database systems is essential. Exceptional benefits and career growth opportunities await the right candidate.

Servicios

Generous PTO

Hybrid working options

Gym subsidies

Formación

• Minimum 3 years of proven Technical Support experience handling complex technical issues.
• ITIL v3 Foundation Certification; additional ITIL certification is a plus.
• Experience in a mid to large sized Kubernetes/containerized environment.

Responsabilidades

• Provide 2nd Level technical support for customer issues across Celonis Systems & Products.
• Take ownership of complex cases, qualifying and resolving them.
• Participate in Root Cause Analysis cycles to improve support Knowledge Base.

Conocimientos

Technical Support experience

Problem Solving

AWS or Azure knowledge

Proficient in programming or scripting language

Experience with Linux/Unix systems

Educación

Bachelor of Computer Science or related field

Herramientas

Kubernetes

SAP HANA

Oracle

MS SQL Server

Descripción del empleo

A leading process intelligence firm is seeking a 2nd Level Technical Support Engineer in Madrid. The role involves providing expert technical analysis, handling complex customer issues, and contributing to continuous improvement initiatives. Candidates should have a Bachelor's degree in Computer Science or related field, with a minimum of 3 years in Technical Support experience. Proficiency in cloud technologies and database systems is essential. Exceptional benefits and career growth opportunities await the right candidate.