Senior Front Office Agent Pestana Arena Barcelona

Grupo Pestana; Barcelona; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading hospitality group in Barcelona seeks a dedicated professional for guest check-ins and overall reception management. The position involves supervising the reception and service center, ensuring compliance with service standards, and maintaining high customer service levels. Ideal candidates will have strong business orientation, focus on details, and excellent customer service skills, particularly in English. This is a full-time opportunity in a vibrant environment.

Formación

• Strong customer service skills are essential.
• Experience in front office operations preferred.
• English proficiency is required.

Responsabilidades

• Process guest check-ins and check-outs.
• Supervise the reception and service center operations.
• Oversee room assignments to guests.

Conocimientos

Business Orientation

Goal Orientation

Adaptation to Transformation

Customer Service

Front Office Service

English

Descripción del empleo

Scope

Process all guest check-ins check-outs complying with the norms and standards of service of the section in order to carry out at all times a service focused on the customer and his needs

Responsabilities and areas of action

Supervise and observe the operation at the reception reception and service centre complying with the service standards in the section in order to ensure that they are performed by all employees under their out cash supervision check the working capital and check the accounts and credit of the other operational departments of the unit about Reception matters that may concern the occupation rates foreseen for each week in order to organize the work of the team and their up any customer GRI and GSS and reply to online reviews and surveys in Review ProOversee the assignment of rooms to guests in order to ensure that guests orders are properly attended to and at the same time the room plan for the room is the list of entries for the day ensuring that already-known customers and other VIPs receive personalized the events of each day (events and / or ongoing meetings in the unit) ensuring that the team in charge is entirely occurring.

Behavioral Competencies

• Business Orientation (Be Efficient)
• Goal Orientation (Be Efficient)
• Adaptation to Transformation (Be Agile)
• Focus on the internal and external customer (Being Passionate)
• Team-work (Be Collaborative)
• Resilience (Be Agile)
• Rigor and Attention to Detail (Be Efficient)
• Proactivity (Be Efficient)
• Enviromental and social Consciousness (Be Conscious)
• Planning and Organization (Be Efficient)

Technical Competencies

• Customer Service
• Front Office Service
• English

Key Skills

• Abinitio
• Arabic Speaking
• Babysitting
• Advocacy
• Administration Support
• Humming Bird

Required Experience: Senior IC

Employment Type: Full Time

Experience: years

Vacancy: 1