Senior Director - Customer Success (German Speaker)

JR Spain; Barcelona; Híbrido; EUR 90.000 - 130.000; Jornada completa

Descripción de la vacante

JR Spain is seeking a Senior Director of Customer Success in Barcelona to enhance revenue generation and operational efficiency through high-impact leadership. The ideal candidate will have over 10 years of experience in account management, with proven skills in leading teams and negotiating contracts. Proficiency in both German and English is essential, as this role involves collaboration with senior stakeholders and driving strategic initiatives to boost revenue across the customer base.

Formación

• 10+ years in account management or customer success.
• 3 years in a leadership role.
• Proven revenue growth experience.

Responsabilidades

• Achieve revenue targets for service levels.
• Drive growth with the existing customer base.
• Lead account management teams and performance.

Conocimientos

Account Management

Customer Success

Leadership

Negotiation

Digital Marketing

Communication

Herramientas

Salesforce

Tableau

Descripción del empleo

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Senior Director - Customer Success (German Speaker), barcelona

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Client:

RateGain

Location:

barcelona, Spain

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

706668585019244544032460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

About RateGain

Founded in 2004 and headquartered in India, RateGain Travel Technologies Limited (NSE,BSE: RateGain) is a provider of SaaS solutions and one of the world’s largest processors of electronic transactions and price points for travel and hospitality. It works in more than 100 countries with its 2,200+ customers—including 8 Fortune500 companies, 23 out of top 30 hotel chains, 25 out of top 30 OTAs, all top 10 car rentals, and some of the largest travel management companies, cruise lines, and airlines—to help them accelerate revenue generation.

Business Overview

Demand Booster is the only end-to-end platform for digital marketing and unified distribution that is aimed at improving direct revenue for your hotel or chain by at least 30%. We have the largest database of travel intent traffic globally combined with proprietary business intel to increase conversion, drive direct bookings, and reduce dependency on third-party channels.

1. 300+ global brands

3. 22x ROAS

4. 140+ connected booking engines

What we are looking to hire:

We are seeking a Senior Director – Customer Success to join our dynamic team. In this role, you will report to the Senior Vice President-Operations and support our growing sales organization through high-impact leadership, operational execution, process improvement, and stakeholder engagement. This is a highly visible role internally and externally in which you will partner cross-functionally to drive efficiency and performance improvement. You will define, support, and implement global sales initiatives designed to achieve global bookings and revenue objectives.

Location - Barcelona, Spain or Leipzig, Germany

Responsibilities:

• Own the achievement of revenue targets for all service levels and teams
• Drive revenue growth with the existing customer base
• Develop long-term growth strategies for key accounts by fostering strategic account planning and by identifying upsell and cross-sell opportunities
• Oversee the day-to-day operations across 3 account management teams
• Contribute to leading the Demand Booster business unit as part of the leadership team.
• Set clear performance expectations and provide regular feedback and coaching, leadership, and mentoring
• Enable team leaders to form high-performing teams.
• Develop and implement training programs to enhance team skills and capabilities
• Monitor key performance indicators such as GRR, NRR, NPS, upsell and cross-sell revenue
• Develop and manage revenue forecasts, and prepare monthly reports for Senior Management / MBRs
• Collaborate with key stakeholders e.g. Sales, Channel Teams, Technical Operations
• Build strong, personal relationships with key decision-makers at key accounts
• Identify dissatisfied customers and contribute to turning them into advocates by being a senior escalation point
• Negotiate contracts and agreements that meet client needs and drive revenue growth
• Partner with product teams to develop solutions that meet client needs
• Standardize key processes and ways of working across all account management teams
• Contribute to fast and seamless customer onboarding.

Requirements:

• 10+ years of experience in account management, customer success, or client services roles, with at least 3 years in a leadership position
• Proven experience leading large account management teams in a B2B digital marketing, SaaS, or tech-enabled service environment
• Deep understanding of the hospitality industry, ideally with a strong network or background working with hotels or hotel groups
• Demonstrated success in driving revenue growth, including upsell, cross-sell, and contract expansion strategies
• Experience in managing revenue targets, including forecasting and reporting to executive stakeholders
• Strong people leadership skills, including team development, performance management, and cross-functional collaboration
• Track record of building and scaling high-performing teams, ideally across multiple regions or time zones
• Skilled in change management and standardizing processes across teams
• Strong commercial acumen with experience in strategic account planning
• Ability to interpret and act on key performance metrics such as GRR (Gross Revenue Retention), NRR (Net Revenue Retention), NPS, and CSAT
• Experience negotiating complex commercial agreements and renewals
• Excellent client relationship skills, with the ability to build trusted advisor relationships with senior stakeholders
• Demonstrated ability to manage client escalations and turn around at-risk accounts
• Familiarity with CRM systems (e.g., Salesforce) and reporting tools (Tableau)
• Exceptional verbal and written communication skills in German and English; comfortable presenting to C-level audiences
• Experience in digital marketing solutions, especially performance-based marketing or metasearch for hospitality.

We are Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. While performing the duties of this job, the work environment may require an individual to be able to sit or be stationary at a computer and use computers for extended periods, and move freely around the building.