SENIOR CUSTOMER SUPPORT ENGINEER

PerkinElmer; Barcelona; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A global analytical solutions company in Barcelona is seeking a Senior Customer Support Engineer to manage installations and maintenance of sophisticated analytical instrumentation. Ideal candidates will have 3–5 years of experience in chromatography services, with a strong customer focus and problem-solving abilities. This role includes competitive compensation, a company car, and the opportunity for continuous learning.

Servicios

Company car

Laptop

Mobile phone

Comprehensive training and onboarding

Formación

• 3–5+ years of experience in servicing laboratory equipment.
• Legal right to work in the EU.
• Valid driver’s license with ability to travel frequently.

Responsabilidades

• Install, validate, and maintain analytical instrumentation.
• Build customer relationships and offer tailored solutions.
• Identify and develop service revenue opportunities.

Conocimientos

Chromatography service experience

Problem-solving mindset

Communication skills

Technical knowledge of instrumentation

Fluent in English

Fluent in Spanish

Educación

Bachelor’s or Associate Degree in Science, Engineering, Electronics or related field

Herramientas

Microsoft Office tools

Descripción del empleo

Senior Customer Support Engineer

Barcelona Spain | Remote

Responsibilities

• Perform installations, validations, preventive maintenance, and repairs on sophisticated analytical instrumentation, ensuring top-tier quality and compliance.
• Build strong relationships with customers by understanding their workflows and offering tailored solutions, training, and technical support.
• Identify and develop revenue opportunities (billable services, consumables, upgrades).
• Ensure proper maintenance of tools, spare parts, and company equipment.
• Play an active role in enhancing product quality through proactive feedback and quality notifications.
• Continuously develop your skills via company-sponsored training and certification programs.
• Ensure compliance with safety, environmental, and operational standards.

What We’re Looking For

• Experienced professional in chromatography service – someone who knows their way around GC, HPLC, or LC/MS systems.
• Exceptional problem-solving mindset, detail-oriented with a passion for precision.
• Strong communication skills and a customer-first attitude.
• Hands-on technical knowledge and the ability to work independently on complex instrumentation.
• Comfortable using Microsoft Office tools and digital reporting platforms.
• Fluent in English and Spanish.

Qualifications

• A Bachelor’s or Associate Degree (or military equivalent) in Science, Engineering, Electronics, or a related technical field.
• 3–5+ years of experience in servicing laboratory equipment.
• A valid driver’s license and the ability to travel frequently (up to 50%) within your territory.
• Legal right to work in the EU.

Nice to Have

• Certifications on relevant lab instruments.
• Familiarity with instrument control software and laboratory safety procedures.

What It’s Like to Work With Us

• You’ll spend time in high-tech labs, occasionally working in cleanrooms or environments with biological materials and chemicals – full PPE provided.
• The role is dynamic – from client sites to hands-on tech work – so adaptability and curiosity are key.
• You’ll be backed by a passionate and expert team, with continuous learning and growth opportunities.

What We Offer

• Company car, laptop, mobile phone
• Competitive salary and benefits
• Comprehensive training and onboarding
• A collaborative, science-driven culture that values your expertise

Join PerkinElmer and help scientists make the world healthier, cleaner, and safer.

Apply today and bring your chromatography expertise to a company where your work truly matters.

Equal Opportunity and Accessibility

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

To learn more about equal employment opportunity protections, please view the available EEO is the Law, EEO is the Law Supplement, and Pay Transparency Non-Discrimination Provision documents.

Please note that PerkinElmer is an E-Verify Employer in the United States. Additional information about E-Verify can be reviewed here.