Senior Client Advisor - Barcelona Pg. Gracia

Moncler; Madrid; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

Moncler seeks a Senior Client Advisor for their Store in Paseo de Gracia, Barcelona. The role focuses on guiding clients through the brand's values, ensuring exceptional service and building long-lasting relationships. Ideal candidates will bring extensive sales experience in luxury retail and a strong commitment to client satisfaction.

Formación

• Strong experience in sales roles in luxury retail.
• Passionate about Retail and client interactions.
• Fluent in English; proficiency in another language is a plus.

Responsabilidades

• Ensure a unique client experience through effective selling and service.
• Cultivate a strong client base and drive sales targets.
• Implement company visual standards and collaborate with the visual team.

Conocimientos

Client oriented

Strong interpersonal skills

Commercial mindset

Team spirit

Herramientas

Technological tools and applications

Descripción del empleo

Moncler Group is specialized in luxury clothing and accessories. We are a Group characterized by experientiality, inclusiveness, sense of belonging to a community and contamination of different meanings and worlds.

Our goal is that Moncler’s social channels not only communicate our identity or our products, but that they move to meet the interests, tastes and emotions of our community and beyond.

We are looking for a full-time Senior Client Advisor to complete the team in our Store in Paseo de Gracia, Barcelona.

The Senior Client Advisor, with impeccable presentation and natural elegance will guide each single client across the brand’s values and heritage, gaining a strong understanding of the client and their needs and building a profitable, long-lasting relationship.

The Senior Client Advisor is responsible for reaching individual results while being an example, a point of reference and a guide for reaching team targets as well.

ACTIVITIES :

• Ensures a unique client experience, creating a long lasting relationship, taking care of all phases of the selling ceremony, after sales and clienteling activities, providing a warm and welcoming environment;
• Shows passion, brand commitment and embodies the brand values and vision;
• Achieves and cultivates a strong client base to ensure an active and expanding business;
• Promotes awareness of Store’s target and KPIs goals;
• Implements and maintains Company’s Visual standards in store, collaborating with Visual Merchandising team, ensuring replenishment and stock management;
• Works with the team effectively and enthusiastically, conveying energy and motivation, being a reliable partner.

MAIN QUALIFICATIONS :

• Strong previous experience in sales roles in structured Fashion Luxury / Retail Companies;
• Proficiency with technological tools and applications;
• Passionate about Retail, Client oriented and with commercial mindset;
• Excellent understanding of the luxury sector and product sensitivity;
• Strong interpersonal skills;
• Willingness to evolve in the organisation, willingness to relocate is a plus;
• Fluency in English, proficiency in another language is considered as a plus.

We would appreciate a person that has :

• Strong team spirit;
• Previous international experience both in professional and non-professional contexts;
• Enthusiasm and a problem-solving attitude.

Moncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.”