Senior Account Manager

SGS & Co; Esplugues de Llobregat; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading packaging solutions company in Spain is seeking a Senior Account Manager to oversee operational activities and maintain strong client relationships. The ideal candidate will have expertise in graphic chain packaging and a proven track record in account management. This full-time role offers a hybrid work arrangement, with a focus on production management and KPI analytics.

Formación

• Proven track record of successful account retention.
• Experience in team management and ability to inspire others.
• Self-motivation, strong work ethic, ownership.

Responsabilidades

• Ensure all production work meets brand guidelines.
• Build relationships with major clients to ensure revenue growth.
• Manage billing and invoicing processes.

Conocimientos

Graphic chain packaging knowledge

Ability to lead operational teams

Excellent skills in Artwork, Repro, Retouching

Client service experience

High-performance mentality and consistency in overachievement

Spanish and English, professional level or native

Strong analytical skills

Proactive, organized, detail-oriented

Descripción del empleo

Overview

Senior Account Manager

We are looking for an upbeat individual with a results-oriented spirit and proven track record of successful account retention. As a Senior Account Manager (Graphic Chain Production Management), you will oversee all operational activities relating to the supplying of SGX goods and services and contribute to the growth of our existing account.

Company context : With more than 150 years of industry-leading experience, the businesses of SGS & Co and SGK are uniting to form SGX—delivering packaging graphics, plate and cylinder production, and metal deco services to brand owners, retailers, and printers—with a focus on reducing complexity, flawless in-market execution, and leveraging global reach to drive consistency and impact at scale.

Key Responsibilities

• Ensure all production work through the studio is produced to brand guidelines and agreed timings
• Manage and develop direct reporting staff
• Monitor systems to measure performance against established standards
• Monitor staff performance against agreed standards and take necessary action to communicate / advise / assist as needed
• Collaborate with other departments to forecast, plan to meet, and supply demand to relevant quality; balance staff load as necessary
• Build relationships with a major client to ensure revenue growth and client retention
• Meet core KPIs around pipeline coverage, progression, forecast, meetings, and activity
• Manage billing and invoicing process including review / approval of invoice packages; process billing corrections; posting of revenue accrual; and A / R adjustments
• Analyze partner business performance, track KPIs, and ensure growth MoM
• Support Senior Account Director in day-to-day operations

Role allocation : 70% of the position focuses on production management and client service satisfaction; 30% of the time focuses on KPI analytics, billing, and invoicing processes.

Skills and Abilities

• Graphic chain packaging knowledge
• Ability to lead operational teams
• Excellent skills in Artwork, Repro, Retouching
• Client service experience
• High-performance mentality and consistency in overachievement
• Spanish and English, professional level or native
• Ability to share skills and knowledge with others
• Experience in team management and ability to inspire others
• Self-motivation, strong work ethic, ownership
• Strong analytical skills; ability to identify root causes and solve problems
• Proactive, organized, detail-oriented, and results-driven

Additional information

• Full time, permanent contract
• Work arrangement : hybrid, 3 days in office and 2 days remote
• Start date : ideally October

Company and Brand context

The businesses of SGS & Co and SGK have united to form Propelis, a go-to-market ecosystem that enables marketers to move their brands forward with speed, clarity, and confidence. Our solutions include brand creative, packaging, print, branded environments, and content production, delivered through brands : SGX, Marks, Equator, Collide, and 5Flow. Propelis operates with a global footprint and a long-standing client base.