Scaled Customer Success Manager, Barcelona Hybrid-Hebrew Speaker

Boomi; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading integration platform company is seeking a Customer Success Manager to work with a large portfolio of clients in Madrid. This hybrid role involves driving customer adoption and engagement, addressing technical challenges, and fostering strategic relationships. The ideal candidate has over three years in technical roles, proficiency in cloud architecture, and fluency in English and Hebrew. Join us to make a real impact and be part of a fast-growing team.

Formación

• 3+ years in technical roles focusing on enterprise integration.
• Experience managing a large customer portfolio (>100 accounts).
• Ability to communicate complex concepts effectively.

Responsabilidades

• Collaborate with customers to develop a mutual success plan.
• Drive a structured onboarding and adoption plan.
• Lead value-driven engagements by uncovering customer pain points.
• Build strategic relationships with key decision-makers.
• Manage portfolio health by forecasting renewals.

Conocimientos

Stakeholder management

Technical aptitude

English proficiency

Hebrew proficiency

iPaaS knowledge

Cloud architecture understanding

Educación

Bachelor's degree in MIS or Computer Science

Herramientas

AWS

Azure

Google Cloud

Descripción del empleo

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

Creating an Amazing Culture and Building Customer Love are two of our most strategic values at Boomi. The Boomi Customer Success team lives and breathes these values every day. A critical element of Boomi’s strategy is helping our customers accelerate their time to value and expand their relationships with Boomi. This is a key differentiator for us and we believe that our customers deserve a unique and exceptional experience. When we do this well, our customers succeed and Boomi succeeds by increasing our renewal and growth rates.

We seek energetic and highly productive Customer Success Managers (CSMs) for our growing customer base. You will work with a large portfolio of customers to proactively launch and drive adoption and act as the voice of your customers internally at Boomi. You are relentless and dedicated to orchestrating high-value engagements including adoption, implementation, value creation, business reviews, roadmap alignment, and documenting measurable outcomes for our customers.

This will be a hybrid role :

3 days from our office in Barcelona, 2 days remote.

Key Job Responsibilities :

• Outcome-Focused Engagement : Collaborate with customers to develop a mutual success plan based on Boomi’s delivery methodology, key milestones, and aligning Boomi’s solutions with actionable success metrics and business goals.
• Continuous Platform Adoption : Accelerate business value for customers/partners by driving a structured onboarding and adoption plan that delivers timely production launches and maximizes product utilization.
• Consultative and Strategic Guidance : Lead value-driven engagements by uncovering customer pain points, challenges, and use cases, positioning Boomi as the strategic choice for Integration, Automation, APIM, AI, and Data Management. Provide industry, technical, and architectural insights from customer implementations.
• Build Champions and Promoters : Continually build promoters and champions by ensuring Boomi remains critical to the customer’s organization. Navigate complex customer landscapes, including leadership changes, restructuring, shifting priorities, and platform re-evaluations, while maintaining strategic relationships with key decision-makers.
• Competitive Positioning : Proactively identify competitor influence within accounts. Showcase Boomi's unique vision, roadmap, platform benefits, and business value to reinforce Boomi as the solution that delivers outcomes.
• Technology Acumen : Understand and address complex technical challenges, translate technical value into business impact, conduct deep dives, and serve as a trusted platform advocate.
• Provide Data-driven Insights : Interpret platform features, capabilities, and data to identify adoption trends, guide customers in optimization, and enable informed decisions.
• Portfolio Health & Renewal Management : Manage portfolio health by forecasting renewals, driving collaboration, and mitigating risks. Engage with CXOs using Boomi insights to reinforce value.
• Triaging and Escalation Management : Manage escalations by assessing impacts, translating them into actions, and coordinating solutions to ensure resolution.
• Deliver Business Reviews and Value Assessments : Conduct reviews to showcase achievements, outcomes, and benefits. Develop joint success plans with customer input.

Essential Requirements :

• Experience managing a large customer portfolio (>100 accounts) and multiple accounts at different stages.
• 3+ years in technical roles such as Solution Architect, Consultant, Systems Engineer, or Technical Account Manager, focusing on enterprise integration.
• Languages: English (verbal and written), Hebrew (verbal) are required; additional languages are a plus.
• Solid knowledge of iPaaS, API, Data management, and cloud architecture (AWS, Azure, Google Cloud).
• Strong technical aptitude, stakeholder management, and ability to communicate complex concepts effectively.

Required Qualifications :

• Bachelor’s degree or diploma in MIS, Computer Science, or related field.
• Certifications in Middleware iPaaS, Cloud Native, or APIM platforms are preferred.
• Complete Boomi Developer, Architect, and Administrator certifications within the first two months of employment.

We value diversity and are committed to an inclusive environment. If you need accommodations during the application or interview process, please contact us through the designated email. This job posting is active and accepting applications.