Salesforce Service Cloud Voice / CTI Technical Lead

JR Spain; Bilbao; Presencial; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

Una empresa líder en soluciones de CRM busca un Salesforce Service Cloud Voice / CTI Technical Lead en Bilbao. La posición implica liderar integraciones CTI, colaborar en proyectos de Salesforce y gestionar relaciones con proveedores. Se requiere experiencia sólida en soluciones CTI y nivel alto de inglés. Ofrecemos un contrato permanente con un horario flexible, seguros y oportunidades de desarrollo profesional.

Servicios

Contrato permanente

Oportunidades de certificación

Apoyo para trabajo desde casa

Beneficios flexibles

Seguro de salud

Oportunidades de desarrollo profesional

Formación

• Mínimo 3 años en un rol similar.
• Más de 5 años en proyectos/mantenimiento de soluciones CTI.
• Experiencia con Salesforce Service Cloud Voice y Genesys.

Responsabilidades

• Liderar integraciones CTI y software relacionado en implementaciones de CRM.
• Soporte al equipo de ventas con soluciones de voz y multicanal.
• Coordinar equipos de desarrollo (REST, SOAP, API).

Conocimientos

Manejo de Salesforce Service Cloud Voice

Integración de CTI

Inglés avanzado

Descripción del empleo

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Salesforce Service Cloud Voice / CTI Technical Lead, Bilbao

Client:

Location: Bilbao, Spain

Job Category: Other

EU work permit required: Yes

Job Reference:

39410189981869670432460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

Job Description:

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience. We are seeking a Salesforce Service Cloud Voice Technical Lead.

Main Tasks:

• Lead CTI integrations and related software in CRM implementations.
• Support sales team with CTI, Contact Center, Voice, and Multichannel solutions.
• Collaborate with Innovation in evaluating new voice technologies for CRM.
• Gradually take a lead role in Salesforce environment projects.
• Coordinate development teams (REST, SOAP, API).
• Participate in analysis, documentation, testing, and support tasks.
• Act as a consultant for CTI environments.
• Manage relationships with CTI vendors.
• Work with various platforms, focusing on Salesforce applications.

Required Experience:

• At least 3 years in a similar role.
• Over 5 years in CTI solutions projects/maintenance.
• Experience with Salesforce Service Cloud Voice and Genesys.
• High level of English proficiency.

What We Offer:

• Permanent contract with flexible schedule.
• Certification opportunities.
• Home office support.
• Flexible benefits (public transport, meal tickets, etc.).
• Health insurance.
• Professional development opportunities.

About Us:

Omega CRM, part of Merkle and dentsu, specializes in customer-centric solutions, technology, and data. With over 23 years of experience, we are a leader in the Salesforce ecosystem in Spain, serving various industries with a focus on customer satisfaction and innovation.