Salesforce Project Manager

JR Spain; Granada; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Una empresa líder en experiencias de cliente busca un Project Manager para unirse a su equipo en Granada. El rol incluye gestionar tareas del equipo, asegurar la satisfacción del cliente y supervisar la implementación de soluciones. Se requiere un mínimo de 5 años de experiencia en gestión de proyectos y un manejo fluido del inglés, además de habilidades en metodologías ágiles como SCRUM.

Servicios

Contrato permanente con horarios flexibles

Oportunidades de certificación profesional

Soporte para trabajo remoto

Beneficios flexibles incluyendo tickets de transporte y comida

Seguro de salud

Compromiso con la responsabilidad social

Oportunidades de crecimiento y avance profesional

Formación

• Mínimo 5 años en roles de gestión de proyectos.
• Experiencia en procesos de implementación de CRM de principio a fin.
• Dominio intermedio a avanzado del inglés.

Responsabilidades

• Apoyar actividades de pre-venta, diseño de soluciones, estimación y planificación.
• Asignar tareas al equipo y gestionar horarios.
• Asegurar que el progreso del proyecto se ajuste a los plazos, el alcance y el presupuesto.

Conocimientos

Gestión de Proyectos

Metodologías ágiles

Comunicación con clientes

Análisis de satisfacción del cliente

Herramientas

Jira

Descripción del empleo

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience in marketing technology and customer relationship management. We are seeking a Project Manager to join our team.

Responsibilities:

1. Support pre-sales activities including solution design, estimation, planning, and setting assumptions. Communicate client vision, objectives, and expectations to the project team.
2. Assign and oversee team tasks, managing schedules, vacations, and absences.
3. Ensure project progress aligns with deadlines, scope, and budget.
4. Manage change requests, keeping all stakeholders informed of impacts on schedule and budget.
5. Provide project updates to clients and the Customer Success Manager, leading meetings and steering committees.
6. Alert management of potential deviations and establish communication and risk mitigation plans.
7. Monitor project documentation and ensure deliverables meet quality standards.
8. Lead project demonstrations and resolve issues during implementation.
9. Maintain client relationships, ensuring satisfaction and identifying upselling opportunities.
10. Evaluate project outcomes and identify areas for improvement.
11. Gather and analyze customer satisfaction feedback.
12. Lead team retrospectives and internal process improvements.
13. Participate in team development and training initiatives.

Experience Required:

• Minimum 5 years in project management roles.
• At least 3 years involved in end-to-end CRM implementation processes.
• Experience with agile methodologies (SCRUM, Jira, etc.).
• Intermediate to advanced English proficiency.

What We Offer:

• Permanent contract with flexible scheduling.
• Professional certifications and development opportunities.
• Remote work support.
• Flexible benefits including transport and meal tickets.
• Health insurance.
• Our commitment to social responsibility.
• Opportunities for growth and career advancement.

About Omega CRM:

As part of Merkle and dentsu, Omega CRM specializes in enhancing Business Experience through customer-centric solutions, technology, and data, empowered by AI. With over 23 years of experience, 580+ professionals from 24 nationalities, and numerous certifications, we are a recognized leader in the Salesforce ecosystem in Spain. We serve diverse industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel customer experiences. Our client satisfaction rating is 4.9/5, and we have received awards such as Salesforce Partner of the Year FY23.