SAINT LAURENT Senior Client Advisor

Yves Saint Laurent Spain; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player seeks a Senior Client Advisor to enhance client experiences in a vibrant retail environment. This role emphasizes creating memorable connections with clients while driving sales and achieving key performance indicators. The ideal candidate will possess a passion for fashion and a strong business mindset, contributing to a dynamic team atmosphere. Join a forward-thinking company that values diversity and encourages personal growth, offering a unique opportunity to thrive in a fast-paced, luxury retail setting.

Formación

• Experience in high-quality client service in retail or luxury hospitality.
• Strong communication skills in English and local language.

Responsabilidades

• Provide outstanding client and after-sale service to all visitors.
• Cultivate a robust client portfolio to secure business growth.
• Drive performance to exceed sales and KPI goals.

Conocimientos

Customer Service

Sales Performance

Fashion Knowledge

Communication Skills

Problem-Solving

Multitasking

Herramientas

Retail Management Software

Descripción del empleo

PURPOSE OF THE POSITION : A Senior Client Advisor contribute actively to the store sales and key indicators achievement.

They are providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues while consistently upholding our Maison values, image, and standards.

MISSIONS & RESPONSIBILITIES

• Provide an outstanding client and after-sale service to all visitors and clients
• Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
• Cultivate a robust client portfolio to secure a proactive and growing business
• Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
• Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
• Show a transparent and genuine attitude with the client and create a unique connection with them
• Communicate in a professional and authentic way, with clients and colleagues
• Effectively use all the available tools to optimize business opportunities
• Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit
• Adhere to all company policies and operational procedures and follow them

PROFILE

• A preferred professional experience in providing a high quality service focused on Client expectations , i.e. in fashion & accessory retail, in customer service or in luxury hospitality
• Have personal taste and passion for the fashion culture , like to create personalized looks
• Have a natural business mindset and an entrepreneurial spirit
• Open-minded and looking for a company valuing audacity and authenticity
• Strong team spirit to achieve common goals
• At ease with using tools and applications , learns fast with new technologies
• Motivation to work in a fast-paced environment, able to multitask & prioritize
• Proactive, enthusiastic, & with a problem-solving attitude
• Excellent written, oral & listening skills, in English and local language
• Embrace change and see it as an opportunity to grow and develop

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.